Sr. Consultant/Resident Engineer

Zscaler

2d•Remote

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Senior Consultant/Resident Engineer to join our team. This is a remote U.S. role requiring EST working hours, reporting to the PS Manager within the Professional Services, Public Sector department. You will assist clients in implementing, setting up, and managing their Zscaler solution throughout the project lifecycle. You’ll serve as a technical anchor, ensuring that Zscaler’s cloud-native security platform is integrated seamlessly to meet the unique demands of our customers.

Requirements

This position requires an active US Government Public Trust security clearance. Maintenance of this clearance is a condition of continued employment.
6+ years of experience as a Resident Engineer, Professional Services Consultant, Architect, or Support Engineer
Deep familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols, Proxy, SSL Inspection, and authentication systems such as SAML, LDAP, or SCIM
Proven experience with systems installation, configuration, and administration of routers, firewalls, IPS/IDS, and various operating systems (macOS, iOS, Android, Linux, Windows)
Technical proficiency in network troubleshooting using tools like Wireshark, tcpdump, and Traceroute

Nice To Haves

Direct experience with US Government and DoD/DoW programs and acquisitions
Expertise with Zscaler solutions, cloud environments (Azure, AWS, GCP), and Hypervisors like VMware, Hyper-V, or KVM
Relevant industry certifications including CCNP, JNCIP, PCNSA, CISSP, or CCSP

Responsibilities

Assess and recommend the configuration and implementation of Zscaler products and solutions while gathering requirements to develop tailored customer strategies
Collaborate with the larger Zscaler Professional Services team to ensure the continued success of fellow team members, the organization, and our customers
Integrate with customer cyber/network security teams to provide configuration guidance, best practices, and recommendations for environmental integration
Lead testing and troubleshooting efforts, escalating critical issues to Zscaler Support, Engineering, and Cloud Operations as necessary
Provide regular status reports for incidents and projects, maintaining a willingness to travel and respond to after-hours Severity 1 issues to meet customer goals