Resident Consultant Manager

Samsara•Remote - GA, GA

19h•Remote

About The Position

The Resident Consultant team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal. As the manager of the Resident Consultant team, you will manage a team of Resident Consultants while also enhancing and scaling our service offering. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.

Requirements

8+ years in Customer Success, account management, or consulting.
3+ years in management positions, including recruiting and retaining top talent.
Experience with $1M+ ACV customers.
Experience with Enterprise SaaS.
Ability to travel within the United States for customer meetings and events (up to 25%).
Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
Solutions-focused with strong problem-solving skills and a bias for action.
Ability to think big while also executing with excellence.
Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
Bachelor's degree from a 4-year institution.

Nice To Haves

Led a team where each member managed a portfolio of 8-20 accounts.
Experience using Gainsight.
Passion for going above and beyond the call of duty for their customers and team members.
Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
Strong program management experience.
Strategic consulting experience.

Responsibilities

Ensure ongoing success and value realization for Samsara’s enterprise customers who utilize Samsara’s Resident Consultant services.
Define and execute long-term strategies for the Resident Consultant team that support Samsara’s commitment to providing excellent service.
Find and grow the next generation of Resident Consultants at Samsara.
Keep executives informed of progress and advocate for change when needed.
Lead from the front with a willingness to get your hands dirty.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Hire, develop, and lead an inclusive, engaged, and high-performing team.