Sr. Consultant, Client Success

Visa•Atlanta, GA

1d•Hybrid

About The Position

The Sr. Consultant Specialist Client Success Manager is a client‑facing individual contributor role, serving as a subject‑matter expert in client operations, execution, and performance optimization for Sponsor Bank clients. This role is responsible for enabling new client capabilities, driving product adoption, and optimizing client performance across a complex payments and sponsorship ecosystem. The individual brings strong technical and operational expertise to support clients facing multifaceted challenges, working closely across Visa teams to ensure efficient delivery and measurable outcomes. The ideal candidate has a deep understanding of Visa products, operational best practices, and Sponsor Bank dynamics, and thrives in a highly collaborative, cross‑functional environment. This role offers the opportunity to support Visa’s Client Success evolution by partnering closely with Sponsor Bank clients to drive value realization, operational readiness, and sustained performance. Working in close coordination with Account Teams across Client Services, Sales, Product, and other Visa functions, the Sr. Consultant proactively drives Client Success outcomes aligned to Visa’s strategic priorities. The role also contributes to defining and deploying support and implementation strategies, including the use of scalable tools and capabilities, to improve client experience and operational efficiency.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Prior experience as a Client Success Manager or equivalent role within the payments ecosystem
Strong understanding of payment processing, transaction flows, and card schemes; experience with VisaNet and/or DPS processing is a plus
Proven ability to translate complex technical concepts into clear, business‑focused language for clients
Demonstrated experience managing complex client relationships and driving outcomes across cross‑functional teams
Strong analytical, problem‑solving, and strategic thinking skills
Ability to prioritize effectively and manage multiple initiatives in a fast‑paced environment
Experience influencing stakeholders at multiple levels, including senior and executive audiences
Solid understanding of payment industry trends, competitive dynamics, and regulatory considerations
Self-starter with the ability to operate independently while collaborating effectively within a North America‑based team
Ability to build trusted, credibility‑based client relationships
Strong execution and success‑planning skills, with a focus on measurable outcomes
Clear, effective communication with clients and internal partners
Proactive, forward‑looking mindset with strong problem‑solving skills
Solid technical aptitude and continuous learning mindset within the payments ecosystem

Nice To Haves

experience with VisaNet and/or DPS processing is a plus

Responsibilities

Lead and coordinate the implementation of Visa products by partnering with client and internal Visa teams to accelerate readiness, time‑to‑value, and adoption
Understand client operational goals, success metrics, and product landscapes to drive informed execution and optimization
Partner closely with Account Teams to align on client strategy, execution priorities, and Client Success Plans
Drive initiatives that increase adoption of card programs, value‑added services, and Visa self-service tools
Monitor client health and performance to proactively identify risks, optimization opportunities, and growth signals
Provide subject‑matter expertise and operational guidance to clients, leveraging understanding of market dynamics and client needs
Support structured operational reviews with clients and internal stakeholders, including progress against agreed metrics