Sr Consultant, Business Operational Excellence

CIBC•Toronto, ON

1d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. You’ll provide direct output to support successful operations management and transformation which can include analysis on a variety of topics, determining end-to-end processes, coordinating or crafting policies and procedures, and leading or supporting key internal initiatives. Exercising judgement and often operating in ambiguous situations and provides innovative, original ideas, accountable to broadly defined policy and regulatory objectives. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

Have the ability to handle escalations, proactively create mitigation and communication plans.
Have the ability to analyze data and apply critical thinking to extract meaning from data to guide decisions.
Have experience working with team members and/or external vendors to identify risks, constraints, dependencies and collaboratively brainstorm process improvements and solutions.
Research existing policies, procedures and systems that support the current state and identify changes needed to support revised processes.
Understands complex issues and concepts related to new and evolving business needs, can get up to speed quickly with regard to new subject matters and is able to deal with changing circumstances.
Excellent verbal and writing skills to effectively articulate ideas and opinions that involve analysis, interpretation, and assessment.
You act like an owner. You naturally connect client experience, operational workflows, technology, and regulatory considerations.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You're experienced with Excel, Visio, PowerPoint, JIRA, Confluence.
You understand that success is in the details. You notice things that others don't.
Your critical thinking skills help to inform your decision making.
Have a high-level understanding of online brokerage, investment industry.
Familiar with CIRO and AML requirement and regulations.

Nice To Haves

You think critically and creatively.
Big picture thinking - You can reflect, ask the right questions and understand how transformative changes fit into the larger organizational strategy in a meaningful way.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

Responsibilities

Act as a specialized business operations owner, business consultant, liaison, influencer, and implementer on various initiatives.
Liaise with and leverage partners on projects & initiatives including the development and negotiation of appropriate operational solutions, developing business requirements, designing processes, implementing and maintaining/continually improving operational effectiveness.
Gather data, information, and stakeholder feedback to provide informed guidance.
Handle escalations, proactively create mitigation and communication plans.
Discern the root cause of complex issues and apply creative thinking and problem-solving skills to overcome roadblocks.
Analyze data and apply critical thinking to extract meaning from data to guide decisions.
Help build client-focused solutions that meet business requirements.
Develop and maintain productive relationships with designated business owners and lines of business peers.
Collaborate with various business stakeholders from across the bank to determine needs and support, understand business processes and identify gaps and requirements.
Work with team members and/or external vendors to identify risks, constraints, dependencies and collaboratively brainstorm process improvements and solutions.
Provide proactive and ad hoc support for issues raised.
Work closely with business partners to investigate process breaks and complex issues and facilitate solution design discussions.
Research existing policies, procedures and systems that support the current state and identify changes needed to support revised processes.
Update, create and draft internal communications, procedures and frontline reference materials.
Assist with the implementation of new processes and procedures, defining criteria to monitor on-going compliance to established service level agreements, and ensuring service levels meet or exceed the client’s expectations.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development