Sr Configuration Center Technician (Req #1473)

ePlus Technology, inc.•Sterling, VA

11d•$29 - $36•Onsite

About The Position

The Sr. Configuration Center Technician is a senior contributor to ePlus’s configuration team, leading onsite imaging, kitting, rack/stack, asset tagging, and device staging services. The technician works on multi-customer, multi-vendor configuration projects independently or as part of a team, ensuring projects are completed on time, within budget, and with 100% accuracy. The role may work closely with Project Management and Warehouse teams to meet project goals. The position is based at the Customer Innovation Center in Sterling, Virginia. Candidates must be located in or near Northern Virginia and be willing to work onsite Monday through Friday. The technician also provides day-to-day leadership and guidance to configuration associates and technicians, develops configuration procedures, works through a ticketing system, and collaborates with customers, ePlus engineers, and internal departments.

Requirements

High school diploma or equivalent and 5–7 years of relevant experience.
Strong customer service skills and the ability to interact professionally and effectively with customers by phone and in person.
Excellent verbal and written communication skills and a professional demeanor.
Ability to provide day-to-day leadership and guidance to technicians and configuration associates.
Strong critical-thinking and problem-solving skills.
Proficiency with Microsoft Office applications.
Ability to lift and handle PCs, servers, peripherals, and network equipment as required.
Ability to collaborate and communicate effectively across departments and teams.
Strong attention to detail, including accurately tracking equipment, troubleshooting, and resolving problems.
Highly organized, proactive, adaptable, and able to manage time and prioritize tasks effectively.
Commitment to quality assurance, accuracy, and established processes and standards.
Ability to perform finger-dexterity tasks and communicate detailed instructions; average hearing and visual ability.
Ability to perform sedentary work, occasionally lift or exert 50–75 pounds of force, climb a ladder, and use power tools.
Must be located in or near Northern Virginia and willing to work onsite Monday through Friday in Sterling, Virginia.

Nice To Haves

Bachelor’s degree in a technical field and 5+ years of hands-on IT experience.
Cisco CCNP certification.
Additional industry-recognized LAN/WAN networking certifications, such as CompTIA Network+, Cisco CCNA, or VMware VCP.
Advanced technical certifications from relevant technology vendors.

Responsibilities

Lead onsite imaging, kitting, rack/stack, asset tagging, and device staging services.
Complete multi-customer, multi-vendor configuration projects individually or as part of a team, delivering them on time, within budget, and accurately.
Perform desktop and laptop imaging using SCCM, MS AutoPilot, Symantec Ghost, or other applicable tools.
Apply SCCM processes, procedures, and workflows, and work with MS Intune, Autopilot, and other MDM solutions.
Configure routers and switches through CLI and GUI across multiple OEMs.
Provide remote access to ePlus engineers and customers as needed.
Lead installation of hardware in rack cabinets according to detailed rack elevation diagrams.
Follow cabling diagrams and install network cables between servers and top-of-rack switches.
Train and lead associates and technicians in troubleshooting, and perform remediation repairs.
Develop and maintain step-by-step configuration procedures for Configuration Center personnel.
Use a ticketing system to perform tasks.
Work with Project Management, Warehouse, and other departments to resolve problems and meet project goals.
Respond to customer-facing and internal emails in an organized and timely manner, and serve customers to ePlus standards.
Handle confidential matters professionally, conduct business ethically, and follow corporate policies and procedures.