Sr Configuration Center Technician (Req #1473)

ePlus•Sterling, VA

10d•Onsite

About The Position

The Sr. Configuration Center Technician is a key contributor to ePlus’s configuration team, leading onsite imaging, kitting, rack/stack, asset-tagging, and device-staging services at the Customer Innovation Center in Sterling, Virginia. Candidates must live in or near Northern Virginia and be willing to work onsite Monday through Friday. The technician handles multi-customer, multi-vendor configuration projects individually or as part of a team, ensuring delivery on time, within budget, and with 100% accuracy. The role may work closely with project management and warehouse teams to meet project goals. The technician performs and leads technical configuration work, develops step-by-step procedures, works in a ticketing system, supports customers and ePlus colleagues, and trains and guides associates and technicians. The role requires professional handling of confidential information and adherence to company policies, procedures, and standards. The initial base salary range is $28.90–$36.05 per hour; final compensation depends on factors including job-related knowledge, experience, skills, certifications, and location. Compensation may also include commissions or discretionary bonuses. Benefits may include medical and financial benefits, 401(k) eligibility, an employee stock purchase program, and paid time off, depending on the position offered.

Requirements

High school diploma or equivalent and 5–7 years of relevant experience; alternatively, a bachelor’s degree in a technical field is preferred with 5+ years of hands-on IT experience.
Advanced knowledge of desktop and laptop imaging using SCCM, MS AutoPilot, and/or Symantec Ghost.
Advanced knowledge of SCCM processes, procedures, and workflows.
Advanced knowledge of MS Intune and Autopilot, as well as other MDM solutions.
Advanced knowledge of CLI/GUI configuration on routers and switches across multiple OEMs.
Knowledge of rack installation, rack elevation diagrams, cabling diagrams, transceivers, network cables, and power cables.
Strong customer service skills and the ability to interact professionally and effectively with customers by phone and in person.
Excellent verbal and written communication skills and a professional demeanor.
Ability to provide day-to-day leadership and guidance to technicians and configuration associates.
Strong critical-thinking and problem-solving skills.
Proficiency with Microsoft Office applications.
Ability to lift and handle PCs, servers, peripherals, and network equipment as required.
Ability to collaborate and communicate effectively across departments and teams.
Strong attention to detail and ability to track equipment accurately, troubleshoot issues, and resolve problems.
Highly organized, proactive, and adaptable, with strong time-management and prioritization skills.
Demonstrated commitment to quality assurance, accuracy, and established processes and standards.
Ability to work onsite Monday through Friday at the Customer Innovation Center in Sterling, Virginia, and to be geographically located in or near Northern Virginia.
Ability to perform fine finger movements, frequent wrist/hand/finger movements, and communicate and hear ordinary conversations and information.
Ability to perform sedentary work with sitting most of the time, and occasionally exert or lift 50–75 pounds; active work may include climbing a ladder and using power tools.

Nice To Haves

Bachelor’s degree in a technical field.
Cisco CCNP certification.
Additional industry-recognized LAN/WAN networking certifications, such as CompTIA Network+, Cisco CCNA, or VMware VCP.
Advanced technical certifications from relevant technology vendors.

Responsibilities

Lead onsite imaging, kitting, rack/stack, asset-tagging, and device-staging services.
Perform desktop and laptop imaging using SCCM, MS AutoPilot, and/or Symantec Ghost.
Apply SCCM processes, procedures, and workflows, as well as MS Intune, Autopilot, and other MDM solutions.
Configure routers and switches using CLI/GUI across multiple OEMs.
Provide remote access to other ePlus engineers and/or customers as needed.
Lead hardware installation into rack cabinets according to rack elevation diagrams.
Lead installation of network cables from servers to top-of-rack switches according to cabling diagrams.
Use knowledge of transceivers, network cables, and power cables in configuration work.
Train and lead associates and technicians in troubleshooting, and perform remediation repairs.
Develop and maintain comprehensive, step-by-step configuration procedures for Configuration Center personnel.
Complete tasks using a ticketing system.
Work with project management, warehouse, and other departments to meet project goals and solve problems.
Maintain customer service in accordance with ePlus standards and respond to customer-facing and internal emails.
Handle confidential information professionally and conduct business ethically in accordance with corporate policies and procedures.
Provide day-to-day leadership and guidance to technicians and configuration associates.
Track equipment accurately, troubleshoot issues, and uphold quality assurance and established processes.