Sr Configuration Analyst - Salesforce Administrator

Sammons Financial Group•Chicago, IL

13h

About The Position

With limited oversight, the Senior Configuration Analyst is responsible with maintaining and enhancing software applications for Sammons Financial Group Companies (Sammons Financial Group). This role requires expertise in configuring and customizing applications to align with business needs and improve system capabilities. The Analyst will manage application configuration, develop, and implement advanced procedures, and create comprehensive reporting related to performance and monitoring of the software applications. Responsibilities include collaboration across business stakeholders to grasp requirements, offering advice and ensuring data and development precision.

Requirements

Exceptional verbal and written communication skills, with strengths in questioning and listening, and the ability to convey complex technical concepts to non-technical stakeholders and foster collaboration across diverse teams, ensuring clarity and alignment on project goals and priorities
Proven capability to rapidly acquire and apply knowledge of Sammons Financial Group systems, business structures and associated technology processes
Experience in Agile methodologies
Strong analytic skills, attention to detail and the capability to manage multiple tasks & projects, thereby supporting initiative success
Proven ability to collaborate in a creative, agile environment and manage agile task assignments
In-depth knowledge and experience with specific software solutions is crucial for fulfilling the primary responsibility of this role, with the requires skills, knowledge varying according to the specific software solution supported
A thorough understanding of user interface (UI) technologies is vital for supporting relevant software solutions
Proven teamwork capabilities and excellent interpersonal skills, proficient in collaborating and communicating with individuals from varied personalities and geographic locations
Motivated and proactive, able to work independently while efficiently meeting strict deadlines
Highly organized and detail oriented
Deep understanding of concepts and techniques such as work simplification, workflow and process analysis, etc
Proficient use of Microsoft Suite of products and other business analyst tools

Nice To Haves

Bachelor's Degree in Business, Management Information System, Computer Science or related field
Minimum 3 years' experience in platform administration and development
Experience in the financial services industry
2-4 years' experience in key functional areas such as Product Management, Underwriting, Production support, Client services or similar areas
Experience with automation tools and platform administration as applicable by software solution
Dependent on supported software solution

Responsibilities

Integrate, configure and maintain systems to enable efficiencies in crucial areas of the business.
Gather and document business requirements, with an emphasis on developing technical specifications. Develop process flows and configuration design alongside testing for deployment, as needed.
Create and maintain custom objects, forms, fields, views, reports, workflows, dashboards, campaigns and functions, etc. as applicable to the software solution.
Lead stakeholder engagement efforts and collaborate with team members to comprehend projects, facilitate business processes analysis, gather and document requirements, and configure and implement technology solutions.
Partner with key departmental stakeholders to translate business requirements into functional technical specifications to meet or surpass the user needs.
Lead and coordinate daily platform maintenance, including user account administration, production support, report and dashboard generation, form management, workflows, performance monitoring, backups, security, sharing rules, data content, technical issue resolution for users and license management, as applicable to the software solution.
Lead data and analytics by structuring, safeguarding, and ensuring data integrity within the platform, while also interpreting data through reports and dashboard, as applicable to the software solution.
Design comprehensive solutions by employing configuration and customization strategies that adhere to software standards and methodologies, as applicable to the assigned software solution.
Utilize designated automation tools and technologies to enhance and streamline business and technical processes within the supported software solution.
Implement changes for from development to testing and production environments utilizing established continuous integration and continuous delivery (CI/CD) processes and technologies.
Demonstrate a strong grasp of the organization's System Development Life Cycle(SDLC).
Partner with various internal technology teams to address and resolve issues.
Managing key aspects of vendor management, including fostering relationships, overseeing performance monitoring and reporting, resolving issues, coordinating vendor communication and driving continuous improvement initiatives.
Lead and ensure the accuracy of comprehensive documentation that details data flow from source systems to end-user applications, utilizing in-depth knowledge of Sammons Financial group data to ensure all transformation and processes are meticulously mapped and tracked.
Develop, conduct, and monitor functional, performance and regression tests on both new and existing software configurations, while actively engaging in and guiding peer code reviews, using extensive software expertise.
Lead the deployment of platform updates and ensure the efficient integration of new features. Oversee new platform releases and effectively implement new features.
Facilitate communication among development teams to design and implement solutions, ensuring compliance with industry best practices and code quality standards.
Produce results in a dynamic, fast-paced environment by collaborating effectively with teams and prioritizing multiple projects and initiatives simultaneously. deliverables within a diverse, fast-paced environment through effective collaboration across teams and prioritization of multiple projects and initiatives simultaneously.
Commitment to embrace Sammons Financial Group Companies shared values (Accountability, Connection, Openness, Respect and Integrity).
As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.
Participate in other initiatives and/or projects as necessary.

Benefits

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance.
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success.
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k).
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays.
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs.
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you.
An ownership culture that inspires; join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work—together shaping our future shared success.

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