Sr. Concierge (59113)

WOODLAND POND INC • Village of New Paltz, NY

1d • $23 - $25 • Onsite

About The Position

The Sr. Concierge is responsible for being in command of the daily & weekly tasks of the Concierge Desk which include but are not limited to; warmly greeting visitors/guests/staff, answering and routing calls, assisting residents and visitors with various tasks, office clerical work, handling emergencies, providing support services to the administrative staff, and any other duties as assigned.

Requirements

• High school diploma or HSE, with two years of similar experience, or Associate’s degree or equivalent from two-year college or technical school, with one year of similar experience
• Computer skills using word processing, spreadsheet, desktop publishing, and data base programs
• Excellent customer service and verbal communication skills
• Ability to multitask
• Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population

Responsibilities

• Collaborating with the Concierge and Communication Services Director to stay up to date with any changes/updates to the Concierge Desk and workload
• Answering multi line telephone system; routing calls, transferring calls, and taking messages
• Welcoming visitors; asking them to sign in and sign out, providing ID badges when necessary, alerting residents when their visitors arrive
• Handling emergencies in a calm and composed manner; Calling 911 in the event of an emergency, reading the fire alarm panel, communicating with emergency personnel, residents, and staff during an emergency, activating quick message communication, contacting the Wellness Nurse if a resident has a physical emergency
• Entering work requests in Worxhub
• Coordinating services for residents; transportation, dining reservations, guest room reservations, event ticket purchasing, package/mail distribution, activity sign up, housekeeping and maintenance requests, and other services as assigned
• Assisting the Concierge & Communication Services Director and other department heads with clerical work as needed
• Completing all required training and in-services
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree