Sr Compliance Analyst
About The Position
Receive and track consumer complaints received from a variety of sources in accordance with the Credit Union’s policies and procedures. Evaluate complaint response documentation for accuracy, applicability, and thoroughness. Ensure Company responses to regulatory authorities are made within the timeframe prescribed. Collaborate with business partners to advise, educate, and enhance the complaints review process, as appropriate. Monitor and analyze complaints to understand trend, particularly for issues that could lead to consumer harm. Identify root cause and oversee proper implementation of business process changes, as necessary. Prepare periodic reports, executive summaries, and presentations on complaints data reporting and analytics for Senior and Executive Management and the Board. Provide marketing compliance support, as needed, reviewing, effectively challenging, and approving marketing and advertising content while ensuring compliance with applicable regulations. Participate in the compliance monitoring and testing program including planning, testing, identifying, and evaluating risks and controls, developing recommendations and conclusions, and communicating results with management. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.
Requirements
- Bachelor’s degree in Business, Finance or related field, or comparable experience
- Minimum of five (5) years of risk/compliance experience in a financial institution or related industry
- Knowledge of key consumer compliance regulations and CFPB guidelines associated with Unfair, Deceptive or Abusive Acts or Practices
- Strong interpersonal and communication skills including oral, written, and presentational skills
- Ability to work effectively in a team environment and across all organizational levels
- Strong analytical and deductive reasoning skills
- Demonstrated experience analyzing and synthesizing data to drive insights and identify regulatory, operational, or emerging risks
Responsibilities
- Receive and track consumer complaints
- Evaluate complaint response documentation
- Ensure timely responses to regulatory authorities
- Collaborate with business partners to enhance the complaints review process
- Monitor and analyze complaints for trends and potential consumer harm
- Identify root causes and oversee implementation of business process changes
- Prepare reports, executive summaries, and presentations on complaints data
- Provide marketing compliance support, including reviewing and approving marketing content
- Participate in the compliance monitoring and testing program
- Complete other job-related duties as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
