Sr. Commercialization Success Manager - Payables

Fifth Third Bank • Charlotte, NC

4d • Onsite

About The Position

Key position responsible for driving revenue growth and solution portfolio success for Fifth Third’s commercial payables solutions through effective commercialization, sales alignment, and client experience strategies. Responsible for product financial management inclusive of revenue forecasting, margin analysis and pricing strategy. Continued management and support of existing products, new product development, in-depth knowledge of products, and support of sales initiatives through product training and joint customer calls. Development of customer education and customer focus programs for new and existing product initiatives. Perform role of liaison between several areas of the bank, including Product, Sales, Go-to-Market, Operations and external partners. Identification of risk associated with product lines and contribution to process development and management to minimize risk. Support of delivery by contributing to the definition of quality control standards and work process procedures. Works under minimal supervision. Rarely requires feedback or guidance on Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• Undergraduate degree in business or finance required.
• 7-10 years' experience in Product Development, Sales or Operations.
• 7-10 years' experience in Product Management with an emphasis on sales, delivery of products to market and profitability management.
• Experience working in matrix management and multi-site environments.
• Collaboration and relationship management skills required.
• Knowledge/experience with designated product(s) assigned.
• Understanding of current industry trends and issues as they relate to the designated product line assigned.
• Priority management and time management skills.
• Extensive experience/ability to influence and negotiate with individuals outside span of control.
• Excellent interpersonal, written and verbal skills as individual interfaces with all levels of management.
• Strong analytical, financial and strategic skills.

Nice To Haves

• MBA or advanced degree preferred.

Responsibilities

• Drive Bancorp Sales for Product(s) within the Commercial Payments Product Line.
• Cross-trained in all functions within group.
• Increase Bancorp product sales and revenue growth year over year.
• Support new client acquisition efforts, including participation in Client/Prospect calls for complex sales opportunities
• Perform business forecasting and modeling.
• Monitor client success metrics including adoption, satisfaction, retention, and revenue growth
• Collaborate with Pricing and Finance partners to align product packaging and monetization strategies
• Subject Matter Expert (SME) for all Products within the Product Group Team.
• Develop and refine consistent messaging, positioning and value articulation across all client interactions.
• Analyze market trends, client needs, and competitive dynamics to inform strategic decision-making
• Translate insights into actionable recommendations that influence product development and GTM strategy.
• Develop commercialization strategy to meet revenue and market share goals.
• Identify and prioritize product development opportunities through voice of customer, voice of field and industry knowledge.
• Product introduction to market.
• Perform market forecasting.
• Understand Buying Habits and Characteristics of Clients.
• Develop program client success frameworks to drive product adoption, satisfaction, and retention through influence across internal and external partners.
• Act as a point of escalation for high-priority or complex client issues.
• Diagnose root causes of service or delivery challenges and drive resolution across teams.
• Attend User and Vendor Conferences.
• Internal Communication w/Affiliates.
• Sales Forums and Roundtable Discussions.
• Develop and refine sales and client-facing materials, playbooks, and engagement strategies .
• Monitor product performance against established quality factors.
• Follow-up on progress of resolution for quality service issues

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior