Sr Commercial Operations Analyst

DexCom • San Diego, CA

20h • $87,000 - $145,000 • Remote

About The Position

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: The Data Operations Analyst will play a critical role in maintaining the accuracy and integrity of our prescriber Master Data Management (MDM) and Customer Relationship Management (CRM) system through systematic record review and alignment. This position focuses on manual data stewardship-evaluating prescriber records to determine merge eligibility and ensuring our MDM/CRM system contains clean, reliable data that powers our CRM operations and commercial analytics. This is a detail-oriented data entry role with growth potential for high performers. Where you come in: Master Data Management (MDM) Operations Manually review and align prescriber records in our MDM system to determine merge eligibility Evaluate duplicate or similar prescriber profiles using established business rules and data quality criteria Execute merge decisions or flag records for escalation based on confidence levels and data completeness Maintain data integrity by ensuring prescriber hierarchies, affiliations, and attributes are accurately represented Process daily queues of records requiring review, meeting established productivity and accuracy targets CRM Data Quality Support Ensure prescriber data accuracy to support CRM workflows and field team effectiveness Validate prescriber contact information, specialties, and practice locations for CRM use Support data quality initiatives that improve targeting and segmentation in CRM campaigns Coordinate with Sales Operations and Commercial Operations teams on data quality issues impacting CRM users Assist with Veeva CRM migration activities, including data validation and quality checks during the transition Documentation & Process Adherence Document merge decisions and rationale in accordance with MDM governance standards Track and report on daily productivity metrics and data quality KPIs Maintain detailed logs of validation activities, edge cases, and escalations Follow established SOPs for data stewardship and escalation procedures Contribute feedback to improve MDM processes and business rules What makes you successful: Exceptional attention to detail with a commitment to data accuracy and consistency Strong pattern recognition skills to identify duplicate or related records Ability to make sound judgments based on established criteria and business rules Comfortable working independently with repetitive tasks while maintaining quality standards Proficiency with spreadsheets (Excel/Google Sheets) and data entry Excellent organizational skills with ability to manage daily workload queues Clear written communication for documenting decisions and escalations Previous experience in data entry, data quality, or operational roles requiring high accuracy Familiarity with MDM concepts or experience working with customer/provider databases Exposure to CRM systems (Veeva, Salesforce, or similar platforms) Experience working with healthcare provider data (NPI, DEA, specialty taxonomies) Understanding of data governance and data stewardship principles What you’ll get: (this section should not be modified) A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community . A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Requirements

• Exceptional attention to detail with a commitment to data accuracy and consistency
• Strong pattern recognition skills to identify duplicate or related records
• Ability to make sound judgments based on established criteria and business rules
• Comfortable working independently with repetitive tasks while maintaining quality standards
• Proficiency with spreadsheets (Excel/Google Sheets) and data entry
• Excellent organizational skills with ability to manage daily workload queues
• Clear written communication for documenting decisions and escalations
• Previous experience in data entry, data quality, or operational roles requiring high accuracy
• Familiarity with MDM concepts or experience working with customer/provider databases
• Exposure to CRM systems (Veeva, Salesforce, or similar platforms)
• Experience working with healthcare provider data (NPI, DEA, specialty taxonomies)
• Understanding of data governance and data stewardship principles
• Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience.

Responsibilities

• Manually review and align prescriber records in our MDM system to determine merge eligibility
• Evaluate duplicate or similar prescriber profiles using established business rules and data quality criteria
• Execute merge decisions or flag records for escalation based on confidence levels and data completeness
• Maintain data integrity by ensuring prescriber hierarchies, affiliations, and attributes are accurately represented
• Process daily queues of records requiring review, meeting established productivity and accuracy targets
• Ensure prescriber data accuracy to support CRM workflows and field team effectiveness
• Validate prescriber contact information, specialties, and practice locations for CRM use
• Support data quality initiatives that improve targeting and segmentation in CRM campaigns
• Coordinate with Sales Operations and Commercial Operations teams on data quality issues impacting CRM users
• Assist with Veeva CRM migration activities, including data validation and quality checks during the transition
• Document merge decisions and rationale in accordance with MDM governance standards
• Track and report on daily productivity metrics and data quality KPIs
• Maintain detailed logs of validation activities, edge cases, and escalations
• Follow established SOPs for data stewardship and escalation procedures
• Contribute feedback to improve MDM processes and business rules

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees