Sr Collections Specialist
About The Position
Responsible for the reconciliation and collection activity for complex high-profile accounts, such as Integrated Delivery Networks and Prime Vendor Customers. Assess customer's needs and reconcile issues that can include pricing, system limitations and operational service issues, while protecting the integrity of Medline's accounts receivables. Identify root causes and provide mutually beneficial solutions. Identify and manage Credit Risk by recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel. Responsible for mentoring and coaching the Collections team related to complex issues and situations.
Requirements
- High school diploma
- 5+ years of experience in Business-to-Business collections.
- At least 1 year experience with large volume and critical account dispute resolution.
- Intermediate level skill in Microsoft Excel (for example: V-look ups, pivot tables, using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/orprint scaling).
- Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
- Position requires travel up to 10% of the time for business purposes (within state and out of state).
Nice To Haves
- Bachelor's degree
- Professional NACM certification (CBA) or training.
- Experience interpreting D&B reports.
- Experience working with financial statements.
- Intermediate skill level in SAP.
Responsibilities
- Review and analyze various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports.
- Evaluate blocked orders and determine appropriate action: release, recommend credit hold, or negotiate plans of repayment that would optimize risk mitigation.
- Identify and manage credit risk by recognizing when additional credit analysis is necessary, raising the request with the Sr. Credit Analyst, and providing appropriate background information. This includes managing account exposure to assigned credit limit, communicating credit limit needs, and escalating where appropriate.
- Review contracts and confirm applicable terms and conditions are properly assigned; coordinate with sales managers to schedule and conduct AR In-service calls with internal and external key stakeholders to identify and proactively address potential issues.
- Facilitate conference calls with Sales, customers, and other stakeholders to analyze data and reports to identify problems and resolve service issues.
- Collaborate with Sales to prepare and provide management with updates for monthly account reviews with leadership team and escalate for assistance as needed.
- Collaborate with customers and sales to create and/or review process maps as needed to identify gaps and recommend operational changes where appropriate.
- Collect and analyze accounts receivable data to quantify and identify pain points and past due drivers in order to map out plans of resolution and prioritize areas of focus. This includes, but is not limited to performing a root cause analysis, assigning deadlines, monitoring progress, and making adjustments as needed.
- Train and mentor team members on policies, procedures, and best practices as needed.
Benefits
- health insurance
- life and disability
- 401(k) contributions
- paid time off
- Employee Assistance Program
- Employee Resource Groups
- Employee Service Corp
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
