Sr. Collections Specialist II - Net Bad Debt
About The Position
In this role, you will be responsible for recovering losses and deficiencies by way of litigation, forbearance agreements and other alternatives, minimizing dollars being charged off in assigned caseload. Ensures correct action is taken on bankruptcies. Performs all other duties as assigned by management. Meet and exceed company goals, particularly in Loss Prevention, in a professional and businesslike manner Communicate with lessees who are 90+ days delinquent via telephone, mail, personal contact, or other professional methods to collect monies owed to Financial Pacific Maintain complete and accurate collection notes in the system to ensure clarity for others regarding conversations and arrangements with lessees Keep monthly and year-to-date reports on individual results Possess knowledge of relevant legal, bankruptcy, and FCRA laws. Attempt to negotiate settlements before recommending external actions (attorney or collections) Evaluate guarantors' financial condition before pursuing lawsuits to ensure collectability Thoroughly and accurately evaluate each assigned contract to maximize collection at minimal expense Understand the details of each contract, including status, guarantor, equipment location, and equipment values Provide the highest level of customer service to all lessees, vendors, brokers, and staff Maintain confidentiality of all company information Ensure regular and predictable attendance and punctuality Demonstrates compliance with all company regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes Follows all company policies and procedures, compliance regulations, and completes all required annual or job specific training Maintain a working knowledge of the company’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description May be asked to coach, mentor, or train others and teach coursework as subject matter expert Actively learns, demonstrates, and fosters the corporate culture in all actions and words Takes personal initiative and is a positive example for others to emulate Embraces the vision to become “Business of Choice” May perform other duties as assigned
Requirements
- 5+ years collections experience required
- Data entry skills and the ability to multi-task
- Ability to learn and comply with all Bank policies, procedures, and systems
- Consistently demonstrates ability and willingness to builds relationships with associates
- Ability to think critically and provide appropriate solutions
- Requires reading, writing and basic math skills
- Knowledge of relevant legal, bankruptcy, and FCRA laws.
Nice To Haves
- Collection experience in a leasing/contract environment or equivalent preferred
Responsibilities
- Recovering losses and deficiencies by way of litigation, forbearance agreements and other alternatives, minimizing dollars being charged off in assigned caseload.
- Ensuring correct action is taken on bankruptcies.
- Meeting and exceeding company goals, particularly in Loss Prevention, in a professional and businesslike manner.
- Communicating with lessees who are 90+ days delinquent via telephone, mail, personal contact, or other professional methods to collect monies owed to Financial Pacific.
- Maintaining complete and accurate collection notes in the system to ensure clarity for others regarding conversations and arrangements with lessees.
- Keeping monthly and year-to-date reports on individual results.
- Negotiating settlements before recommending external actions (attorney or collections).
- Evaluating guarantors' financial condition before pursuing lawsuits to ensure collectability.
- Evaluating each assigned contract to maximize collection at minimal expense.
- Understanding the details of each contract, including status, guarantor, equipment location, and equipment values.
- Providing the highest level of customer service to all lessees, vendors, brokers, and staff.
- Maintaining confidentiality of all company information.
- Ensuring regular and predictable attendance and punctuality.
- Demonstrating compliance with all company regulations for assigned job function and applying to designated job responsibilities.
- Keeping up to date on regulation changes.
- Following all company policies and procedures, compliance regulations, and completing all required annual or job specific training.
- Maintaining a working knowledge of the company’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
- Coaching, mentoring, or training others and teaching coursework as subject matter expert.
- Actively learning, demonstrating, and fostering the corporate culture in all actions and words.
- Taking personal initiative and being a positive example for others to emulate.
- Embracing the vision to become “Business of Choice”.
- Performing other duties as assigned.
Benefits
- Comprehensive healthcare coverage (medical, dental, and vision plans)
- 401(k)-retirement savings plan with employer match for qualifying associate contributions
- Employee assistance program
- Life insurance
- Disability insurance
- Tuition assistance
- Mental health resources
- Identity theft protection
- Legal support
- Auto and home insurance
- Pet insurance
- Access to an online discount marketplace
- Paid vacation
- Sick days
- Volunteer days
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
