Collections Specialist II

Mariner Finance•Plano, TX

6d•Onsite

About The Position

Join Mariner Finance! Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Requirements

High school diploma or equivalent.
Minimum of one (1) year of comprehensive experience in collections or dialer use in consumer lending.
Basic knowledge and understanding of consumer finance, bankruptcy, repossession and relevant consumer protection provisions under federal and state law.
Professional, customer-focused attitude with the ability to effectively negotiate and problem-solve, think quickly, and react calmly under pressure or in demanding circumstances.
Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers, vendors, third parties, and all levels of company staff.
Proficiency in Microsoft Office Suite.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties/functions in a timely, accurate manner.

Responsibilities

Work within the collection system to make contact with delinquent debtors when accounts are past due.
Utilize effective problem-solving and persuasion techniques to negotiate terms resulting in resolution of delinquency or mitigating potential future loss.
Maintain a high level of professionalism when interacting with debtors to ensure call quality standards.
Document all collection activities accurately and thoroughly in accordance with company policies and procedures.
Coordinate collection of delinquent accounts through third-party service providers, including but not limited to, collection attorneys, debt settlement companies, and repossession companies.
Strictly comply with applicable federal, state, and local laws and provisions regarding debt collection of states in which Mariner operates.
Follow collection policies and procedures of the company.
Stay informed of updates to company policy and promptly implement applicable changes.
May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.