Sr. COBRA Specialist
About The Position
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. The COBRA Sr. Specialist is responsible for supporting supports the COBRA/Direct Bill team. Utilizes Workday, Alegeus (Wealthcare COBRA), case management tool, knowledgebase and contact center technologies/ processes.
Requirements
- HS Diploma required
- 3-5 years of related experience and/or training, 1 year min as Specialist strongly preferred
- Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
- Proficient PC Skills (Microsoft Excel/Word/Outlook, Adobe, HRIS, etc…)
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Manage assigned operational duties to include: Accurate and timely update of assigned cases and tasks via case management system
- Assist in identifying and escalating process gaps for all customers to ensure internal processes are accurate
- Provide professional and timely service to internal and external audit requests
- Initiate and manage direct billing, collaborate with customer on direct billing processes
- Daily HR system submissions of relevant COBRA tasks
- Process incoming mail/email elections & payments
- Building new clients in COBRA system for onboarding and closing out offboarding clients
- Update rates and plans in COBRA system for Open enrollment as well as updating member elections
- Carrier updates via email/phone/online portals
- Review and correct daily integration files for COBRA events, General Rights Notices and Direct Billing files
- Participate in ongoing training relative to the functional area
- Form strong partnerships within the department and organization
- Identify and document areas of improvement or innovation through process change or automation
- Meet or exceed all performance standards
- Assume ad-hoc duties as assigned by Manager
Benefits
- professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
