Sr. COBRA Specialist

OneSource Virtual

12d•Remote

About The Position

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. The Sr. COBRA Specialist is responsible for supporting the COBRA/Direct Bill team and utilizes Workday, COBRAPoint, case management tool, knowledgebase and contact center technologies and processes. This is an operational position.

Requirements

HS Diploma required
3-5 years of related experience and/or training
1 year min as Specialist strongly preferred
Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
Effective communication skills via telephone, email and in-person
Must be willing to adapt and display positive attitude
Ability to work independently and as part of a team
Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
Maintain punctuality and adherence to set schedule with extra hours as needed
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
Analytical skills; strong research and follow up skills
Ability to multi-task
Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Manage assigned operational duties and account record changes
Accurate and timely update of status of all assigned operational duties and task
Respond accurately and timely to incoming written and telephonic inquiries during peak times or as assigned
Assist in identifying process gaps for assigned customers to ensure internal process documents are accurate
Escalate to Account Manager or Department Manager when knowledgebase or tools are insufficient to satisfy inquiries
Provide professional and timely service to internal audit requests
Effective communication skills via telephone, email and in-person
Participate in ongoing training relative to the functional area
Form strong partnerships within the department and organization
Identify and document areas of improvement or innovation through process change or automation
Meets or exceeds all performance standards
Assumes other duties as assigned by Manager