Sr. Cluster Manager, Games Family Venue Operations

LA28 (Web) • Los Angeles, CA

12d • $105,000 - $140,000 • Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The Senior Manager, Games Family Venue Operations is responsible for ensuring the provision of Games Family services at all venues within the multiple clusters they are responsible for. The Senior Manager will assist in the development and application of all Games Family plans, policies, procedures and operations at the venues they manage. In addition, the Senior Manager will help in the selection and training of all Games Family Venue Managers working within those clusters and will mentor, support, and supervise these managers both prior to and during the Olympic and Paralympic Games. Finally, the Senior Manager will work closely and collaboratively with all members of the venue teams to ensure the highest level of service for the client group, including IOC members, Dignitaries, International Federation Presidents and Secretaries General, National Olympic Committee leadership and other key members of the Olympic Family.

Requirements

• 5 - 8 years’ work experience in an international, large event or multi-sport Games environment
• 5+ years direct people management experience, including oversight of full-time staff, contractors, or large volunteer teams (e.g., 10+ individuals)
• Experience leading cross-functional teams or multi-department initiatives
• Proven delivery of large-scale projects or events, including planning through execution phases
• Experience working with external stakeholders, such as government agencies, sponsors, or international partners
• A diploma or degree from a recognized post-secondary institution in a related field
• Oral and written fluency in English

Nice To Haves

• Training experience preferred
• Experience working in multi-lingual settings preferred
• Knowledge of other languages is a plus

Responsibilities

• Serve as an expert on Games Family Services (“GFS”) provided at multiple LA28 competition venues
• Serve as the primary GFS representative at venue team meetings until the GFS Venue Managers are hired and trained
• Work closely with such functional areas as venue management, security, event services, and transportation
• Develop, adjust and apply GFS policies, procedures and plans at the competition venues
• Assist in the selection and training of all short-term GFS Venue Managers and venue-based volunteers
• Develop and deliver training programs for GFS staff and volunteers, serving as a primary trainer
• Work as a team with other GFS staff to ensure all venues receive sufficient focus, attention and support
• Manage all GFS operations at any events taking place prior to the Games
• Deliver presentations in person and online to small and large groups of internal and external stakeholders.

Benefits

• The annual base salary range for this position is $105,000 - $140,000.
• LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law.
• LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws.
• We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply.
• We assess applications based on relevant skills, education, and experience a candidate can add to our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree