Sr. Cluster Manager, Games Family Venue Operations

LA28•Los Angeles, CA

12d•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The organization is on a mission to create an unparalleled experience for athletes, fans, partners, and the community. This role is responsible for ensuring the provision of Games Family services at all venues within assigned clusters. The Senior Manager will assist in the development and application of all Games Family plans, policies, procedures, and operations at the venues they manage. They will also help in the selection and training of Games Family Venue Managers, mentoring and supervising them before and during the Games. The role requires close collaboration with venue teams to ensure high service levels for the Olympic Family, including IOC members, Dignitaries, International Federation Presidents and Secretaries General, and National Olympic Committee leadership.

Requirements

5 - 8 years’ work experience in an international, large event or multi-sport Games environment.
5+ years direct people management experience, including oversight of full-time staff, contractors, or large volunteer teams (e.g., 10+ individuals).
Experience leading cross-functional teams or multi-department initiatives.
Proven delivery of large-scale projects or events, including planning through execution phases.
Experience working with external stakeholders, such as government agencies, sponsors, or international partners.
A diploma or degree from a recognized post-secondary institution in a related field.
Oral and written fluency in English.
Diplomatic, service-oriented, positive, and resourceful personality.
Intermediate skills in Microsoft PowerPoint, Excel and Word.
Customer service oriented.
Excellent management skills.

Nice To Haves

Training experience preferred.
Experience working in multi-lingual settings preferred.
Knowledge of other languages is a plus.

Responsibilities

Serve as an expert on Games Family Services (GFS) provided at multiple LA28 competition venues.
Serve as the primary GFS representative at venue team meetings until GFS Venue Managers are hired and trained.
Work closely with functional areas such as venue management, security, event services, and transportation.
Develop, adjust, and apply GFS policies, procedures, and plans at competition venues.
Assist in the selection and training of all short-term GFS Venue Managers and venue-based volunteers.
Develop and deliver training programs for GFS staff and volunteers, serving as a primary trainer.
Work as a team with other GFS staff to ensure all venues receive sufficient focus, attention, and support.
Manage all GFS operations at any events taking place prior to the Games.
Deliver presentations in person and online to small and large groups of internal and external stakeholders.