Sr. Cloud Engineer

Zifo•Alameda, CA

About The Position

Lead the delivery and operation of enterprise Data Analytics Platforms including Posit, Tableau Cloud, and Spotfire. Act as the primary interface between business stakeholders, Product Owners, Technical Leads, offshore development teams, CloudOps, and QA teams. Drive platform enhancements, onboarding, support, and adoption using an Agile product delivery model. Work directly with Clinical and Commercial stakeholders to understand requirements and translate them into actionable platform improvements. Demonstrate proactive, effective, and assertive communication to drive decisions, resolve issues, manage stakeholders, and ensure timely execution across cross-functional teams. Ensure platform services are delivered effectively within a regulated pharmaceutical environment. Partner with Product Owners and Technical Leads to manage and execute platform roadmaps. Engage directly with Clinical and Commercial stakeholders to gather requirements, prioritize requests, and communicate progress. Drive discussions, align stakeholders, and proactively resolve delivery, operational, and platform-related challenges. Manage and coordinate offshore development teams to deliver enhancements and operational support. Facilitate Agile ceremonies including backlog grooming, sprint planning, reviews, and release planning. Maintain and prioritize platform backlogs using tools such as Aha! and Jira. Coordinate with CloudOps, Infrastructure, Security, and QA teams to remove delivery blockers and drive issue resolution. Monitor platform health, usage, adoption, and service delivery metrics. Support platform governance, user onboarding, access management, and change management activities. Ensure compliance with GxP, validation, audit, and quality processes. Drive continuous improvement initiatives to enhance platform performance, reliability, and user experience. Communicate effectively with technical and business teams at all organizational levels to achieve desired outcomes.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
6+ years of experience in analytics platforms, cloud platforms, or technology delivery roles.
Experience working within Life Sciences, Pharmaceutical, Biotechnology, or Healthcare organizations.
Hands-on familiarity with Posit, Tableau Cloud, and Spotfire platforms.
Working knowledge of AWS cloud services, Kubernetes and cloud-based platform operations.
Experience operating in Agile delivery environments using Aha! and Jira.
Understanding of SDLC, platform operations, and support models.
Familiarity with GxP, validation, change control, and compliance processes.
Experience managing or coordinating offshore development teams.
Excellent communication, stakeholder management, and influencing skills with a demonstrated ability to be proactive, assertive, and outcome-oriented.
Ability to effectively challenge, negotiate, drive decisions, manage competing priorities, and work across business and technical teams to deliver results.

Nice To Haves

Experience supporting Clinical, Commercial, or other regulated business functions is preferred

Responsibilities

Lead the delivery and operation of enterprise Data Analytics Platforms including Posit, Tableau Cloud, and Spotfire.
Act as the primary interface between business stakeholders, Product Owners, Technical Leads, offshore development teams, CloudOps, and QA teams.
Drive platform enhancements, onboarding, support, and adoption using an Agile product delivery model.
Work directly with Clinical and Commercial stakeholders to understand requirements and translate them into actionable platform improvements.
Demonstrate proactive, effective, and assertive communication to drive decisions, resolve issues, manage stakeholders, and ensure timely execution across cross-functional teams.
Ensure platform services are delivered effectively within a regulated pharmaceutical environment.
Partner with Product Owners and Technical Leads to manage and execute platform roadmaps.
Engage directly with Clinical and Commercial stakeholders to gather requirements, prioritize requests, and communicate progress.
Drive discussions, align stakeholders, and proactively resolve delivery, operational, and platform-related challenges.
Manage and coordinate offshore development teams to deliver enhancements and operational support.
Facilitate Agile ceremonies including backlog grooming, sprint planning, reviews, and release planning.
Maintain and prioritize platform backlogs using tools such as Aha! and Jira.
Coordinate with CloudOps, Infrastructure, Security, and QA teams to remove delivery blockers and drive issue resolution.
Monitor platform health, usage, adoption, and service delivery metrics.
Support platform governance, user onboarding, access management, and change management activities.
Ensure compliance with GxP, validation, audit, and quality processes.
Drive continuous improvement initiatives to enhance platform performance, reliability, and user experience.
Communicate effectively with technical and business teams at all organizational levels to achieve desired outcomes.