Sr. Clinic Assistant (H)

University of Miami•Miami, FL

21h•Onsite

About The Position

The Department of Neurological Surgery is currently seeking a full time Sr. Clinic Assistant to work in Miami, FL. The Clinic Assistant performs a variety of clerical duties associated with patient care unit operations. Further, the incumbent handles administrative duties, including filing records, scheduling lab work and hospital admissions, making follow-up calls, phoning in prescriptions, and calling to get lab test results. The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

Requirements

High school diploma or equivalent
Minimum 3 years of relevant experience
Skill in completing assignments accurately and with attention to detail.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University’s core values.
Ability to work independently and/or in a collaborative environment.
Fluent in English and Spanish.

Nice To Haves

Any appropriate combination of relevant education, experience and/or certifications may be considered.

Responsibilities

Explains HIPPA to patients and obtains signatures.
Submits signed consents to healthcare centers to initiate retrieval of medical records, x-rays, and other pertinent reports.
Tracks pending records to ensure delivery prior to clinic visits.
Communicates to the appropriate nurse coordinator if difficult or unable to obtain pertinent records.
Travels within the facility and campus to retrieve records, films, or CDs.
May collect and prepare specimens.
Maintains accurate clinical records per hospital policy while preserving confidentiality of patient information.
Assembles, completes, and processes patients’ charts.
Assists with ordering, receiving, distributing, sorting, and storing supplies.
Reports suspicious or unusual incidents to appropriate supervisory personnel.
Assists with clerical duties, to include receiving phone calls, sending faxes and emails, and scanning and copying documents.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Answers main telephone line for the department: triage incoming calls, responds to questions, directs calls, documents messages in a timely and efficient manner, while providing exceptional customer service.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate staff according to their needs.
Provides cross coverage for co-workers when assigned or as the need arises.
Maintains confidentiality of all information.
Assists with general administrative tasks including but not limited to uploading of radiology reports, uploading CDs (radiology imaging), visitation logs, printing clinical packages and dropping them off to the clinics, and picking up and sorting the department mail.
Maintains a tidy and clean reception area.
Assists with cross training employees in the neurosurgery department.
Serves as the lead for the clinical assistant team.
Cross covers during manager’s absence.
Assists with patient advice messages received via MyUHealthChart.
Assists the manager with process improvement and clinic assistant protocols.
Uploading and routing faxes into EPIC.