Sr. Client Service Analyst -Corporate Mortgage Finance

Huntington National Bank • Dallas, TX

6d • Onsite

About The Position

As a CMF Warehouse Sr. Client Service Analyst – CSG Corporate Mortgage Finance, you will be responsible for providing outstanding service and executing the day-to-day operational functions for mortgage warehouse loans while ensuring compliance with the Policies and Procedures of Huntington’s Corporate Mortgage Finance Group (CMFG). The CMF Sr. Client Service Analyst requires a minimum of 3 years of mortgage operational experience, preferably within mortgage finance; proven communication and collaboration skills and excellent organizational skills. Please note: Position must be on-site in Dallas Park Central Office. This position reports to a CMF Operations Manager.

Requirements

• High School Diploma, GED or equivalent
• 3 or more years of proven proficient written and verbal communication skills and MS Word and Excel
• Minimum 3 years of relevant mortgage operations experience preferably in a fast-paced environment

Nice To Haves

• 3 or more years of Operational experience ideally within the mortgage warehouse finance industry or other specialty finance areas
• 3 or more years of collateral experience with MERS and eNotes
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
• Experience using ProMerit is highly preferred
• Proficient experience with Microsoft Office Suite
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to work independently on multiple tasks without compromising quality
• Excellence in customer service, highly motivated, focused and goal oriented
• Excellent written and verbal communication skills, both written and verbal
• Continually seeks opportunities to grow and develop skills

Responsibilities

• Support loan activities for the warehouse lending business.
• Warehouse processes that this role may support include, but are not limited to: collateral processing, eNote management, loan aging surveillance, mark to market, hedge monitoring, and post funding QC.
• Provide high-touch client support by developing and maintaining strong relationships with clients via phone, email and virtual meetings.
• Ensure transactions and responses to client inquiries are completed accurately and within SLAs.
• Review and approve transaction requests related to fundings, collateral and/or settlements within authority assigned by manager and in accordance with HNB policy.
• Responsible for ensuring all queues, reports, and assignments are acted upon in the timeframes specified in the procedures; any delay should be escalated to management before an SLA is missed.
• Engages timely with clients and provides clear communication to clear exceptions, resolve problems and provide training.
• Teamwork: build and maintain strong relationships with peers, management, relationship managers and clients to ensure effective communication, collaboration and problem solving.
• Communicate with manager regarding trends, training issues and workflows.
• Be prepared to support clients in the event of a disaster or outage, helping execute business continuity as needed.
• Participates in projects assigned
• Performs other duties as assigned

Benefits

• Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Huntington is an Equal Opportunity Employer.
• Tobacco-Free Hiring Practice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED