Sr. Client Manager

Gallagher • Bloomfield Hills, MI

1d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re looking for a Senior Client Manager to join our team. This role is all about building strong relationships, managing accounts, and delivering exceptional service to our clients. You’ll work closely with a supportive team to ensure our clients feel valued and protected. If you’re passionate about client success and thrive in a collaborative environment, this could be the perfect role for you.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• A knack for explaining complex issues in simple terms, whether over the phone or in presentations.
• Comfort with technology to enhance productivity and service quality.
• A proactive approach to managing multiple priorities and delivering results.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills. Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Responsibilities

• Manage a portfolio of client accounts, ensuring their needs are met with tailored insurance and risk management solutions.
• Lead the renewal process, working with internal teams to deliver the best outcomes for our clients.
• Foster trust and provide ongoing support to secure existing business and identify opportunities for growth.
• Communicate effectively and balance priorities.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior