Sr. Client Manager
About The Position
Gallagher Benefit Services is seeking a Senior Client Service Manager to join its team in Mississippi. The position is accountable for delivering high-quality, efficient service to internal and external clients through day-to-day account management of an assigned group of accounts within a branch that consistently meets or exceeds revenue benchmark expectations. The role contributes to client retention and satisfaction, enhancing AJG's value to clients and prospects, achieving operating and margin targets, and fostering performance and continuous improvement. This is a hybrid role, working from one of Gallagher's Mississippi offices two to three days a week and attending in-person client meetings. The company describes its culture as collaborative, people-first, inclusive, and supportive of colleague development and meaningful work.
Requirements
- Bachelor's degree and at least 5 years of client service and/or claims management experience, or a high school degree/GED and at least 10 years of client service and/or claims management experience.
- At least 1 year of supervisory experience.
- Appropriate licensing as required.
- Proficiency using technology to maximize productivity and quality.
- Strong written and verbal communication skills.
- Ability to engage others comfortably in consultative discussions.
- Ability to manage and balance multiple, sometimes competing, priorities.
- Ability to work in a self-directed manner.
Nice To Haves
- Previous employee benefits insurance knowledge.
- Experience managing client relationships.
- Solid financial acumen.
Responsibilities
- Successfully and profitably manage an assigned group of accounts.
- Build and strengthen relationships with existing clients through exceptional ongoing care.
- Partner with the Production team and take a leadership role in the renewal process, ensuring clients receive the best possible solution in a high-quality and timely manner.
- Secure existing business and drive the sale of additional services and lines of coverage.
- Cultivate relationships within client organizations.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- A collaborative, people-first culture with accessible leadership.
- The opportunity to do meaningful work with global reach and local impact.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
