Sr. Client Implementation Specialist, RMIS Solutions
About The Position
Gallagher Bassett is hiring a Senior Client Implementation Specialist to lead the implementation and delivery of risk management information system (RMIS) solutions for clients. This role focuses on delivering tailored solutions that extend beyond standard functionality, including customized configurations and expanded platform capabilities to support more complex client requirements. This is a highly client-facing role that combines implementation, project management, technical configuration, and training. The individual will work closely with both clients and internal Gallagher Bassett teams to ensure a smooth onboarding experience, strong adoption, and ongoing effective use of RMIS solutions. This position is fully remote and would have minimal travel requirements.
Requirements
- Bachelor’s degree required with a minimum of 3 years of relevant experience
- Experience working with RMIS platform/s
- Hands on experience with system implementation, configuration, and client delivery
- Ability to manage multiple projects and priorities in a fast paced, client driven setting
- Ability to operate independently with minimal direction
- Strong communication and interpersonal skills, with confidence working directly with clients
- Strong problem solving skills and technical aptitude
- Ability to translate business needs into system solutions
- Highly organized with strong attention to detail
Nice To Haves
- Experience within insurance, claims, or risk management environments preferred
Responsibilities
- Lead clients through the full implementation lifecycle from kickoff through go live, ensuring deliverables are completed on time and aligned with expectations
- Partner with clients to understand their business needs and develop clear project plans, including timelines, milestones, and key deliverables
- Facilitate kickoff meetings and maintain ongoing communication, serving as the primary point of contact throughout the implementation process
- Configure the RMIS platform to align with client requirements, including workflows, reporting, and system functionality tailored to their operations
- Utilize tools such as SQL to support reporting, data validation, and issue resolution
- Respond to questions from clients and internal stakeholders, providing both functional and technical guidance
- Develop and deliver customized training to support user adoption and ensure clients are confident using the system
- Troubleshoot issues and provide ongoing support following implementation, helping clients maximize the value of the platform
- Collaborate with internal Gallagher Bassett partners to ensure alignment and a seamless client experience
- Manage a portfolio of clients at various stages of implementation and support, typically supporting engagements simultaneously
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
