Client Implementation Specialist

Distro • Montreal, QC

2d • CA$75,000 - CA$82,500 • Onsite

About The Position

The Client Implementation Specialist is responsible for engaging new clients and managing the full implementation phase. This position is the Client’s main point of contact during implementation and is responsible for the overall client success and satisfaction during the implementation of our products/services.

Requirements

• HR/Payroll Outsourcing and/or PEO industry knowledge required
• HRIS/CRM/Systems experience
• Payroll & Tax subject matter knowledge
• Analytical skills
• Time management skills
• Excellent written and verbal communications
• Project management skills
• Problem solving skills
• Office Product knowledge

Nice To Haves

• Associate degree preferred

Responsibilities

• Completes Client shell setup and dashboard creation in Prism (HRIS) for new clients.
• Manages multiple client implementations, runs first payroll(s), and trains newly onboarded clients.
• Acts as a liaison between internal stakeholders.
• Responsible for developing and executing implementation project plan.
• Consults with clients to determine payroll, HR, and benefit needs and recognize Client business concerns to recommend and implement and appropriate solution.
• Maintains Client Space (CRM) by updating milestones, tasks, and other related items.
• Works with Business Consultant to initiate the Client Implementation process.
• Reviews and audits Client payroll and HR data for accuracy.
• Responsible for understanding our Service Types and Service Model, to better facilitate Client transition to the ongoing Service Model.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: Group RRSP with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable provincial statutes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree