Client Implementation Consultant

Distro • Montreal, QC

6d • $75,000 - $82,500 • Onsite

About The Position

The Client Implementation Specialist engages new clients and manages the full implementation phase. This position is the client’s main point of contact during implementation and is responsible for overall client success and satisfaction during the implementation of our products/services.

Requirements

• HR/Payroll Outsourcing and/or PEO industry knowledge required
• HRIS/CRM/Systems experience
• Payroll & tax subject matter knowledge
• Analytical skills
• Time management skills
• Excellent written and verbal communication
• Project management skills
• Problem-solving skills
• Office product knowledge
• 3 years related experience required

Nice To Haves

• Associate degree preferred

Responsibilities

• Complete client shell setup and dashboard creation in Prism (HRIS) for new clients.
• Manage multiple client implementations, run first payroll(s), and train newly onboarded clients.
• Act as a liaison between internal stakeholders.
• Develop and execute implementation project plans.
• Consult with clients to determine payroll, HR, and benefit needs; recognize client business concerns and recommend and implement an appropriate solution.
• Maintain Client Space (CRM) by updating milestones, tasks, and other related items.
• Work with Business Consultant to initiate the client implementation process.
• Review and audit client payroll and HR data for accuracy.
• Understand our Service Types and Service Model to facilitate client transition to the ongoing service model.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree