Sr Claims Technical Advisor, Accident Benefits

Definity Insurance Company • North York, ON

1d • CA$88,000 - CA$138,000 • Hybrid

About The Position

Leads and provides technical expertise on complex claims, coaches and supports claims staff, ensures compliance with claims standards, and partners with stakeholders to drive effective claims management and development.

Requirements

• Completed university degree or college diploma or CIP designation
• Minimum 5 years of experience in accident benefits and dealing with large losses and complex claims and a similar length of experience managing claims through the dispute resolution process
• An understanding of the Statutory Accident Benefits Schedule
• Good oral and written communications skills, influencing and coaching abilities
• Professional, friendly and courteous in all interactions - whether with customers or co-workers
• Performs well in a busy operation and remains calm under pressure
• Able to make sound decisions in a timely manner, at times with limited information
• Team player adaptable to a changing environment

Nice To Haves

• Prior supervisory level experience and the ability to provide technical guidance to team members would be a strong asset

Responsibilities

• Provide ongoing coaching and instructions in the investigation/adjustment of large and complex claims
• Direct handling of large or complex claims
• Reviewing risks and exposures on large and complex losses and provide technical leadership to claims personnel
• Provide feedback and guidance to Team Leaders regarding the claims staff's performance
• Provide technical support to the Line Managers
• Liaising with Underwriting online-specific technical matters
• Work with Claims Representatives to set and maintain accurate reserves
• Ensuring corporate claims standards, policies and procedures are adhered to
• Overseeing and undertaking file reviews and audits, completing reports, outlining findings and assisting with corporate audits
• Assist Team Leaders with staff development by participating and developing action plans to resolve litigation files
• Liaise with Claims Technical Advisors on matters relating to line-specific policies, procedures and standards
• Provide relevant updates for industry, legal and corporate developments to the region through in-house seminars and/or communications

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree