Sr. Claims Representative (General Liability)

Dollar General • Goodlettsville, TN

5d • Remote

About The Position

We’re seeking a highly experienced Claims professional to manage complex, high-volume litigation across all 48 states. This role is best suited for someone who thrives in fast-paced environments, brings deep expertise in heavy litigation, and has a strong command of medical claim review and evaluation. You’ll take ownership of claims from intake through resolution, partnering closely with legal counsel and external partners - while driving strategic decisions that minimize risk and deliver strong outcomes. Experience with an insurance carrier or third-party administrator (TPA) is strongly preferred.

Requirements

• Proven experience handling heavy litigation claims
• Strong background reviewing and interpreting medical claims and documentation
• Ability to manage a high-volume caseload with accuracy and efficiency
• Exceptional attention to detail and organizational skills
• Strong negotiation, communication, and decision-making skills
• Ability to navigate complex, sometimes confrontational situations with professionalism

Nice To Haves

• Experience working for an insurance carrier or third-party administrator (TPA)

Responsibilities

• Investigate, evaluate, negotiate, and resolve general liability, product liability, and related claims
• Manage a high-volume caseload of complex litigation matters across multiple states
• Conduct timely interviews with claimants, witnesses, and internal stakeholders
• Develop and execute proactive claim strategies from initial intake through final resolution
• Partner closely with defense attorneys, medical professionals, and vendors to manage claim outcomes and costs
• Assess exposure and make recommendations based on thorough investigation and analysis
• Maintain strong working knowledge of multi-state liability laws and regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed