Sr Claims Analyst-Check Fraud Claims

Bank of America • Fort Worth, TX

4d • Onsite

About The Position

This job is responsible for resolving the day-to-day complex claims and escalations including in-depth analysis for fraud and non-fraud claims, handling complex decisions based on analytical research, established policies and procedures, and judgment. Key responsibilities include following all applicable regulatory guidelines and establishing procedures while utilizing multiple systems and tools. Job expectations include interacting with multiple business partners and clients in order to educate, set appropriate expectations, or deny the claim.

Deposit Claims Operations researches customer disputes for transaction(s) made with a Consumer or Small Business Checking Account product. Employees are responsibility for the timely resolution and loss recovery for Check Claim transactions not authorized (Fraud).

Requirements

• Experience in a Customer Service or Client Facing Environment
• Must display excellent customer service skills with the ability to diffuse difficult customer interactions
• Must possess excellent problem solving and analytical skills
• Customer-centric approach to problem resolution
• Must work well in a team environment, as well as independently
• Strong personal ownership and follow through skills
• Must have a strong and positive work ethic and display Bank of America's Values
• Must be flexible and adapt quickly to change
• Ability to multi-task and meet defined performance goals
• Excellent written and oral communication skills

Nice To Haves

• Prior experience in a Fraud or Non-Fraud Claims back office investigations or Call Center role
• Experience in claim investigations/systems

Responsibilities

• Interacts with multiple business partners to appropriately investigate and decision claim
• Follows up with clients either verbally or through written communication
• Educates and communicates claim decisions to clients
• Records data captured during client interactions accurately

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED