Operations Processor - Fraud Check Claims

U.S. Bank • Tempe, AZ

1d • Hybrid

About The Position

The Fraud Check Claims Case Processor plays a critical role in protecting customers and the bank by onboarding and managing check fraud claims with precision and care. This position delivers a customer‑first experience while applying strong analytical judgment, reviewing documentation, and ensuring compliance with all applicable regulations. The processor conducts thorough investigations, evaluates complex case details, and makes accurate decisions to resolve fraud matters efficiently. They work closely with internal business partners, fraud teams, and peers to maintain seamless case handling, proactively identify issues, and support organizational fraud‑mitigation strategies. Committed to operational excellence, this role upholds high standards of accuracy, collaboration, and service.

Requirements

• High school diploma or equivalent
• Four years or more of operations services–related work experience
• Strong attention to detail and ability to analyze complex information
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple cases simultaneously
• Proficiency with case management systems and Microsoft Office Suite

Nice To Haves

• Knowledge of fraud detection processes, banking regulations, and compliance standards

Responsibilities

• Onboards incoming fraud claims from FDI or customer‑submitted paperwork and enters cases into the system of record.
• Reviews and verifies customer documentation for accuracy and completeness.
• Conducts in‑depth investigations of DDA (Demand Deposit Account) fraud claims while applying relevant rules, regulations, and compliance standards.
• Evaluates case details collectively to determine claim validity and make timely, accurate decisions on check and paper fraud transactions.
• Prioritizes a customer‑first approach throughout all stages of claim handling.
• Recognizes emerging issues and escalates concerns promptly to ensure timely resolution.
• Collaborates with internal business partners, peers, and other fraud business lines to support efficient case processing.
• Performs additional responsibilities as assigned by management.
• This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED