Sr. Claim Manager, Third Party Litigation (Hybrid: Madison, WI/Waverly, IA)

TruStage•Madison, WI

1d•Hybrid

About The Position

This position is responsible for the day-to-day operations and providing direct leadership and management to front line claims staff. Ensures timely and effective application of TruStage policies and processes and is accountable for team goals related to customer service and compliance with best practices. Provides claim file directions and assistance with complex claim issues resolution. Must maintain effective communication with field staff, home office personnel, outside vendors, and external customers. May participate in quality assurance and reviews and work on special projects to best meet the needs of the department. Contributes to the development of functional/team strategy. Has authority to hire, coach, develop, evaluate, and terminate team members. Senior Manager Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; prepares and completes action plans; implements productivity, quality, and/or customer-service standards; resolves problems; identifies trends; determines system improvements. Sr. Managers achieve department objectives by managing professional staff. They enforce ethical practices, meet fiscal targets, and manage budgets.

Requirements

Bachelors Degree in Insurance or business or applicable experience.
Five or more years of insurance industry experience, including prior experience in claim management.
At least two (2) years of leadership/management experience.
Demonstrated ability to effectively lead, coach, and develop others.
Strong interpersonal, leadership, negotiation, analytical, and critical thinking skills.
Proven ability to clearly and effectively communicate information to internal/external clients via telecommunications equipment.

Responsibilities

Coordinate operational and leadership responsibilities to ensure consistent achievement of team results, quality, and customer service
Drive team results based upon established quality objectives , team, and individual performance metrics; monitor, track, and address team results
Review and evaluate customer satisfaction, quality, and financial results to identify risks and mitigate any potential loss
Coach, motivate, recognize, and develop professional claim staff.
Monitor and document claim processes/guidelines for effectiveness and efficiency, identifying and implementing process improvements
Participate in Claim organization strategy initiatives and projects in collaboration with the Claim Operations team
Collaborate with Claim Operations leaders regarding the selection and ongoing management of outside vendors