Sr. CIAM Technical Product Owner

Manulife • Boston, MA

3d • Hybrid

About The Position

This is an opportunity to help shape secure, seamless customer identity experiences at Manulife by delivering capabilities across authentication, MFA, consent, and account recovery. You will contribute directly to our mission of making decisions easier and lives better by reducing friction and fraud, improving reliability, and ensuring compliance across our digital channels. Partnering with engineering, security, and compliance, you’ll translate requirements into actionable delivery and measurable outcomes using IBM Security Verify, RSA, LexisNexis, and Azure. In this role, you’ll gain hands-on experience with modern CIAM standards, cloud services, and risk orchestration while growing your product ownership and stakeholder leadership skills.

Requirements

• 3–5 years of experience in product ownership, business analysis, or technical delivery roles; 2+ years in CIAM/IAM preferred.
• 2+ years hands-on with CIAM platforms or MFA solutions (e.g., IBM Security Verify, RSA SecurID) and risk/identity services (e.g., LexisNexis).
• Working knowledge of OIDC/OAuth2, SAML, SCIM, JWT, and modern authentication flows; familiarity with WebAuthn/FIDO2.
• Experience delivering on Azure (App Services, Functions, API Management, Key Vault) and collaborating with engineering teams.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.

Nice To Haves

• Experience configuring IBM Verify journeys/policies, RSA auth policies/tokens, and integrating LexisNexis KYC/risk signals.
• Exposure to adaptive MFA, device intelligence, bot mitigation, and fraud detection orchestration.
• Familiarity with observability tools (Azure Monitor, App Insights, Datadog/Splunk) and CI/CD (Azure DevOps/GitHub).
• Financial services/insurance experience or other regulated environments; privacy/data residency knowledge.
• Certifications: CSPO/SAFe POPM, Microsoft Azure (Fundamentals/Associate), identity/security certifications.

Responsibilities

• Maintain and prioritize the feature-level backlog for CIAM capabilities (authentication, MFA, consent, account recovery) using IBM Security Verify and RSA.
• Author clear user stories and acceptance criteria; align non-functional requirements (performance, security, resiliency) and coordinate sprint ceremonies.
• Integrate LexisNexis risk/identity services and define signal ingestion and decisioning rules; partner with compliance for KYC and fraud controls.
• Configure and validate standards-based integrations (OIDC/OAuth2, SAML, SCIM, JWT, WebAuthn/FIDO2); ensure robust token/session lifecycles.
• Track and report KPIs (login success, MFA challenge/pass rates, abandonment, latency, defects); run experiments/A-B tests to improve outcomes.
• Collaborate with Security, IAM, Architecture, and application teams; support incident response, release readiness, and documentation.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior