Sr Channel Planning & Programs Manager | Labor Strategy
About The Position
This Senior Channel Planning & Strategy Manager role is a senior individual contributor responsible for driving the execution of workforce management programs and operational processes across T-Mobile’s retail footprint. This is not a people management role—but it requires someone who can lead through ownership, execution, and influence. You’ll serve as the operational engine for labor programs—owning delivery, connecting cross-functional teams, and ensuring that no ball gets dropped. You’ll partner closely with the Sr Manager, Retail Operations to ensure program execution is tight, priorities are clear, and cross-functional partners are engaged.
Requirements
- High School Diploma/GED (Required)
- 7+ years of experience in sales operations, strategy, and/or program management. Tech industry preferred. (Preferred)
- Retail/wireless sales/service experience a plus (Preferred)
- Strong project or program management skills—especially across distributed teams or functions (Preferred)
- Proven ability to juggle multiple initiatives without missing the details (Preferred)
- Comfort navigating ambiguity, shifting priorities, and fast decision-making (Preferred)
- Strong written and verbal communication (Preferred)
- High accountability (Preferred)
- Proven ability to analyze data from existing systems and multiple sources, consolidate results, create a comprehensive picture, and make/present informed recommendations (Required)
- Excellent influencing and negotiation skills (Required)
- Strong project management, analysis, and execution skills -- resulting in track record of successful achievements. (Required)
- Demonstrated use of innovative yet analytical approaches to problem solving. (Required)
- Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.) (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Responsibilities
- Run the day-to-day execution of labor-related programs
- Own workback plans, risk tracking, and follow-through—especially for initiatives with executive visibility
- Ensure stakeholders are clear on deliverables, timelines, and dependencies
- Apply WFM fundamentals to guide decisions and prioritize work
- Pressure-test asks against headcount, earned hours, and forecast principles
- Serve as a thought partner to the Retail Labor Strategy team
- Lead cross-functional conversations without direct authority
- Partner with Analytics, Systems, Finance, HR, and Field Ops to connect execution with strategy
- Be the go-to person who keeps projects moving, blockers cleared, and teams aligned
- Build lightweight, repeatable structures that make execution smoother and more predictable
- Drive field intake and labor-related process documentation (e.g., SharePoint, RRP intake)
- Reduce one-off work by scaling repeatable solutions
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
