Sr CGL Claims Technical Consultant (Litigation)

The Hanover Insurance Group•Worcester, MA

10d•$100,000 - $135,000•Hybrid

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Claims team is seeking a Senior Litigation Claims Consultant to manage a portfolio of complex, high-severity Commercial General Liability (CGL) claims, including litigated matters involving significant financial exposure and legal complexity. This is a full-time, exempt position that can be fully remote or hybrid flex. POSITION OVERVIEW: This role owns claims end-to-end, partners with top-tier legal counsel, and plays a critical role in driving claim strategy, financial outcomes, and customer experience. Make an Impact with our Complex Casualty Claims team where we don’t just manage claims, we solve problems that protect our customers, our reputation, and our business.

Requirements

5–10+ years of casualty claims experience with an insurance carrier, including complex, high-severity and litigated CGL claims
Experience handling claims with significant exposure ($250K–$1M+)
Proven ability to lead litigation strategy and negotiate high-value settlements
Advanced knowledge of coverage interpretation and multi-jurisdictional legal frameworks
Strong financial acumen, including reserving, expense management, and indemnity control
Ability to make independent decisions and exercise high authority levels on complex claims
Demonstrated Analytical Reasoning and Planning & Execution skills to effectively assess problems and deliver well-prioritized solutions.
Proven Customer Centricity and Persuasion & Influence to align stakeholders, build trust and gain alignment on outcomes.
Strong Digital Fluency and Professional Insurance Acumen to leverage technology and apply industry expertise to address complex challenges.
Bachelor’s degree or equivalent experience
Active adjuster licenses or ability to obtain

Nice To Haves

industry designations (CPCU, AIC, SCLA) or JD are a plus

Responsibilities

Independently manage a portfolio of complex, high-exposure CGL claims, including litigated matters across multiple jurisdictions (premises liability, operations, and product liability claims)
Conduct thorough investigations and timely coverage analysis, applying policy language to facts to inform strategy and stakeholder communication
Interpret complex indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims
Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves throughout the claim lifecycle
Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration and trial
Negotiate and resolve high-severity claims, leveraging advanced technical expertise to achieve fair, timely and cost-effective outcomes
Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results
Collaborate with internal partners and external experts to support claim resolution, analyze trends and enhance overall claim outcomes
Maintain compliant, well-documented claim files
Communicate clearly and timely to all parties (insureds, brokers, and stakeholders) throughout the process
Serve as a technical resource and mentor to develop and strengthen capabilities of the broader claims organization