Sr Case Manager

LINC HOUSING CORPORATION•Long Beach, CA

21h•Hybrid

About The Position

The Senior Case Manager is part of the Intensive Case Management Services team that works with formerly homeless individuals with chronic medical conditions, co-occurring disorders, and are high utilizers of the Department of Health Services (DHS). This position is responsible for the delivery of and coordination of services utilizing best practices such as motivational interviewing, harm reduction, critical time intervention and stages of change. As well as overseeing a team of case managers. The sole function of Linc Housing’s Intensive Case Management Services team is to mitigate the risk of individuals losing their housing by enhancing their ability to problem solve, use effective coping skills and manage and self-coordinate own care.

Requirements

Knowledge of crisis intervention and psychosocial assessment techniques with proven ability to effectively manage high-stress situations
Critical thinking and decision-making skills crucial for complex care management
Knowledge of Housing first principles and best practice approaches such as motivational interviewing, critical time intervention, harm reduction, and trauma-informed care
Knowledge of supervisory strategies and team leadership, particularly in a multidisciplinary setting
Knowledge of systems and tools including HMIS (Homeless Management Information System), CHAMP (Comprehensive Health Accompaniment and Management Platform), Coordinated Entry System, and VI-SPDAT (The Vulnerability Index – Service Prioritization Decision Assistance Tool)
Knowledge of legal and ethical standards for maintaining confidentiality according to HIPAA regulations
Knowledge of cultural sensitivity and the ability to interact effectively in a diverse community
Skills in completing detailed intake assessments and developing comprehensive service plans
Skills in organizational and record-keeping to manage complex cases and documentation requirements
Skills in building and maintaining effective working relationships with various stakeholders including employees, residents, property management, and community partners
Ability to manage multiple priorities and adapt to changing environments in a fast-paced setting
Ability to work both independently and collaboratively within a team, demonstrating mature judgment and leadership
Ability to implement day-to-day operations of intensive case management services effectively
A minimum of four years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience
Experience working in a crisis setting and ability to respond appropriately in an emergency

Nice To Haves

Bachelor’s degree in Social Work or other Social Science field preferred.
Relevant case management experience or experience with mental health services, substance use/co-occurring disorder or with vulnerable populations providing intensive case management may substitute for degree requirements
Bilingual preferred

Responsibilities

Work in collaborative and productive partnership with Linc staff, and agencies such as Coordinated Entry System (CES), Department of Health Services, Department of Mental Health (DMH), Veteran’s Affairs (VA), property management, and housing navigators
Supervise a team of case managers at one or more properties
Oversee the services component of the lease up team, assist with documentation and maintain tracking log of lease up progress
Develop and maintain rapport with community; establish connections to mental health, substance abuse, employment, health, housing retention and other needed services
Provide strength-based case management and service coordination services designed to assist with reaching treatment plan goals
Formulates a plan of intervention acceptable for the resident; proactively facilitates adjustment in the care plan or services when necessary to promote enhanced outcomes
Learn and maintain knowledge of community agencies and procedures, along with any modifications to those procedures
Conduct individual, group, and family counseling or support sessions as appropriate
Report abuse as a mandated reporter and submit incident reports in timely manner
Attend appointments with clients, monthly and as needed
Maintain and submit time sheets, mileage logs, data reports, and other required documentation accurately and in a timely fashion