Sr. Care Center Billing Specialist

Privia Health•Remote, USA

7d•$21 - $23•Remote

About The Position

Privia Health is seeking a Sr. Care Center Support Billing Specialist to support its growing physician network. This role involves assisting customers with billing and claims resolution via email and phone within a high-volume call center environment. The specialist will provide guidance on complex claims, analyze situations, escalate issues, identify recurring problems, and act as a subject matter expert for team members.

Requirements

2+ years of full time experience in a call center customer service environment
Familiarity using software such as Salesforce, Word, Excel, Web Browsers and cloud-based web applications
Must provide accessibility to private, quiet work space with high-speed internet to effectively work remotely

Nice To Haves

High School Diploma preferred, advance certification a plus
Familiar with healthcare billing and claim resolution preferred
Experience with AthenaNet, Salesforce a plus

Responsibilities

Responding to high volume inquiries via email/phone
Assist with triaging case volumes
Providing resolution guidance/support to care center staff on complex claims/billing inquiries; claim holds, overrides, take backs, corrected claim workflows, coding assistance
Critically analyze a situation and escalate issues to the appropriate internal team; meticulously following up to ensure that the customer is served in a timely fashion
Identify issues that occur on a repeated basis and provide feedback to management
Act as a subject matter expert for all current and updated resources, ensuring to communicate updates to fellow team members and ensuring understanding
Provide support in team chat with questions from team members
Remain flexible to take on other duties as assigned