Sr. Business Systems Analyst (Mainframe Host Technology)

TD•Toronto, ON

10d•Onsite

About The Position

The Manage Customer Accounts (MCA) Business Systems Analyst team is seeking an individual with an engineering mindset and a passion to engage with Journey partners to understand and drive their goals. MCA's applications serve as the Book of Record for personal and commercial business deposit and chequing accounts, registered deposit accounts, and a Line of Credit product. This critical data is utilized by key banking systems at TD (e.g., Easyweb, Mobile, C3, S3) to provide customer-centric information and services to technology and business partners. The ideal candidate should possess a strong IT background, preferably in Mainframe Host technology, excellent communication skills to bridge Journey needs with technology solutions, and the ability to thrive in a fast-paced, ambiguous environment. This role is a key part of the Pod Agile delivery team, involving active participation in numerous Features to enhance and deliver new functionalities for Journey-sponsored and Infrastructure initiatives. Responsibilities include translating complex requirements into clear JIRA user stories using Behavior-Driven Development methodology to ensure delivery outcomes meet customer and stakeholder expectations. The analyst will collaborate closely with Journey partners, Product Owners, Architects, Software Engineers, and Quality Engineers to ensure clarity, facilitate testing, and support deployment. The primary purpose of this role is to translate business needs into technical concepts for technical teams and technical constraints into business language for stakeholders. The role also involves planning, managing, and leading the delivery of system requirements in alignment with standards and frameworks, and providing technical leadership in partnership with various stakeholders to elicit, analyze, document, communicate, and manage functional and non-functional requirements.

Requirements

Undergraduate degree or Technical Certificate
6–8 years of experience as a BSA or similar hybrid Business Analyst/System Analyst role.
Advanced understanding of Mainframe Host capabilities, limitations, and best practices.
Hands-on experience preferred.
Proficiency in writing detailed user stories with acceptance criteria in JIRA using Gherkin language and creating/maintaining documentation in Confluence.
Experience working in Agile/Scrum environments.
Proven ability to engage, enable and lead stakeholders to agreement /consensus on requirements and related issues/questions.
Strong analytical and problem-solving skills with the ability to perform root cause analysis for complex issues and propose effective solutions.
Excellent communication, facilitation, presentation, and documentation skills.
Ability to work independently and coach/guide team members within area of expertise.
Engineering mindset
Customer obsession
Analytical thinking & problem-solving
Strong documentation and communication
Ownership & bias for action
Attention to detail
Technical curiosity
Ability to earn trust and build relationships

Nice To Haves

Experience in multi-org, enterprise-level environments.
Ability to influence stakeholders and drive alignment across technical and business teams.
Business Analyst Certification

Responsibilities

Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business-technology interaction subject matter expertise as well as recognize and drive the focus toward business value.
Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration
Translate business requirements into detailed functional specifications taking into account non-functional requirements
Own and manage the traceability of system requirements through design and development, testing, and deployment; ensure the acceptance criteria demonstrates the changes to systems that will meet stakeholder expectations.
Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.
Provide operational / process-related analysis and support to various extents
Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
Continuously enhance knowledge of business domains and their products/services
May support change management planning and activities, including those that ensure operational readiness.
Support implementation and post-implementation planning and activities.
May support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
Adhere to the TD code of conduct
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.