Sr Business Systems Analyst

Dexcom • Remote California, CA

2d • $91,400 - $152,300 • Remote

About The Position

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: Join a highly collaborative and fast-paced Business Systems team focused on delivering scalable, customer-centric solutions across Salesforce Service Cloud and integrated systems. This team plays a critical role in enhancing customer support experiences, supporting compliance initiatives, and driving innovation through Agile delivery. As an IT Business Systems Analyst, you will work at the intersection of business and technology—partnering with stakeholders across Customer Advocacy, Technical Support, and Engineering to translate business needs into impactful solutions. If you enjoy solving complex problems, influencing outcomes, and working across teams to deliver meaningful change, this role offers a unique opportunity to make a measurable impact.

Requirements

• Strong communication skills and can translate business needs into clear, actionable technical requirements
• Experienced in Agile/Scrum environments and have led or supported key Agile ceremonies
• Strong organizational and prioritization skills, with the ability to manage multiple competing requests
• Experience working with tools such as Jira and Confluence for backlog and documentation management
• Proficiency in analyzing business processes enables you to recommend scalable and efficient solutions
• Comfortable working across cross-functional teams and aligning diverse stakeholder priorities

Nice To Haves

• Familiarity with Salesforce Service Cloud and understand customer support workflows
• Exposure to system integrations, data mapping, or compliance-driven environments

Responsibilities

• Help lead Agile ceremonies including sprint planning, backlog refinement, and sprint acceptance to ensure alignment and delivery success
• Gather, analyze, and document business and system requirements, translating them into clear Jira user stories and acceptance criteria
• Collaborate with cross-functional stakeholders to prioritize work, align timelines, and refine requirements
• Monitor sprint progress, identify blockers, and proactively drive resolutions to maintain delivery timelines
• Define and maintain Salesforce Service/Sales Cloud requirements, including field configurations, business rules, and workflows
• Support SIT, UAT, and validation activities, ensuring solutions meet business and compliance expectations
• Manage Change Requests and ensure alignment with CAB processes, including documentation and deployment support
• Create and maintain documentation such as technical requirements, process maps, and cross-system integrations

Benefits

• A full and comprehensive benefits program
• Growth opportunities on a global scale
• Access to career development through in-house learning programs and/or qualified tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior