Business Systems Analyst Sr
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Systems Analyst within PNC's Fraud Engineering organization, you will be based in Pittsburgh, PA or Cleveland, OH. Weekly time in the office is needed. This position may not be available in all geographic areas. A Business Systems Analyst in Fraud Engineering acts as the critical bridge between fraud product and technology, ensuring requirements are clear, testable, and deliverable in a highly regulated environment.
Requirements
- University / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Business Assessment
- Business Process Modeling
- IT Environment
- IT Project Management
- Requirements Analysis
- Technical Writing/Documentation
- Workflow Analysis
Nice To Haves
- Application Development
- Business Management
- Customer Solutions
- Design
- Group Problem Solving
- Process Improvements
- Release Management
- Software Solutions
- User Experience (UX) Design
Responsibilities
- Participates in analyzing business requirements and production specifications for changes made to technology applications.
- Formulates and defines the system scope and objectives, based on user needs and business processes.
- Directs business process improvement projects for internal business groups, aiming to improve business results.
- Identifies and documents all system constraints, implications and consequences of various proposed system changes.
- Provides recommendations for addressing and resolving business issues, for a specific business group.
- Ability to analyze business processes, system behavior, and data flows to support fraud and technology outcomes, including identifying functional and non functional requirements.
- Strong skill in translating business needs into clear, testable requirements, user stories, and acceptance criteria.
- Creating and maintaining traceability between requirements, user stories, acceptance criteria, and defects.
- Support for change management activities, including ensuring requirements drive adoption, sustainability, and measurable outcomes.
- Focus on quality and completeness, ensuring solutions align to approved scope, controls, and intended fraud outcomes.
- Contribution to lessons learned and continuous improvement across initiatives and teams.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
