Sr. Business Solutions Analyst
Midland Credit Management, an Encore Capital Group Company•Troy, MI
•Onsite
About The Position
The Sr. Business Solutions Analyst is a senior role that drives the strategic direction of the organization’s systems, processes, and procedures to ensure they are aligned with the organization’s overall goals and objectives. The Sr. Business Solutions Analyst will lead research, design, document, and modify requirements and designs to support the organization’s goals and objectives. Additionally, this position works with stakeholders to ensure that business objectives are met and to ensure that the proposed solutions are aligned with the organization’s strategy.
Requirements
- Bachelor's degree in Information Technology, Business Administration, or related field.
- 5+ years as a Business Architect or in a similar IT role.
- Intermediate to advanced proficiency in the MS Office Suite and Visio.
- Intermediate to advanced proficiency with Pega Cloud Systems.
- Expert knowledge of system architecture and design best practices.
- Strong analytical, problem solving, and decision-making skills.
- Exceptional communication, presentation, facilitation, and interpersonal skills.
- Ability to work independently and in a team environment.
- Current authorization to work in the United States on a full-time basis.
Nice To Haves
- Pega BA Certification
Responsibilities
- Partner with both the business and the technical team to develop high quality deliverables across all phases of delivery, from identifying and defining requirements & process flows and use cases, through to user acceptance testing.
- Develop and maintain system documentation and process flow diagrams.
- Support the maintenance and completeness of the Engage product backlog, which includes prioritization, refinement and elaboration of stories, features and epics.
- Analyze and identify the need for new processes and procedures to ensure that the organization’s systems remain efficient and effective and drive the implementation of process improvement based on analysis.
- Research and identify standard methodologies and communicate their policies and procedures to business teams and teammates.
- Participate in design and solutioning sessions to ensure platform capabilities are optimally aligned to business requirements and value realization.
- Perform other duties, as assigned.
Benefits
- Competitive salary
- Monthly incentives or annual bonus
- Paid training and development programs
- Promote-from-within philosophy
- Informal accolades
- Formal company-wide awards and prizes
- All-inclusive vacations
- Tuition assistance for degree or coursework
- Comprehensive healthcare plans and options
- Fitness membership reimbursements
- Weight watchers
- Wellness rewards program
- Up to eight hours of paid time off each year to volunteer
- Volunteer grants
- Matching financial donations, up to US$ 2,500 per employee annually
- Retirement savings plan
- Company paid leave for new family support
- New parent flex time
- Child back-up care options
- Company-sponsored team-building events
- Holiday celebrations
- Department outings
- Paid and floating holidays
- Generous paid-time-off
- Wellness and mental health initiatives
- Support volunteerism
- Environmental efforts
- Leadership training
- Skill-building
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What This Job Offers
Job Type
Full-time
Career Level
Senior
