Sr. Business Process Analyst

SAIC • Remote Work, TX

9h • Remote

About The Position

SAIC is hiring a Sr. Business Process Analyst to join a high-performance team supporting work in the VA cloud ecosystem. This is a 100% remote role for an analyst expected to work at scale and with autonomy and serve as a trusted advisor to the client.

The analyst provides expertise in continuous process improvement, organizational redesign, change management, and performance measurement. The role defines business processes, policies, roles and responsibilities, and performance metrics; assesses current processes; and plans and implements improvements. It also provides oversight of quality programs and guidance on policies, regulations, and agency guidelines to support compliance and performance quality.

The position works with business, technology, customer, computer services, and client services teams. It may involve coordinating system requirements, interviewing clients, presenting or delivering training, and conducting cost-benefit analysis. The analyst independently develops solutions to complex problems, contributes to programs and projects, represents the organization in customer contacts, and may direct and mentor employees and junior analysts.

Requirements

• Bachelor’s degree and 20 or more years of experience, or a master’s degree and 10 or more years of experience.
• Degree in engineering or a related scientific or technical discipline.
• Expertise eliciting and documenting business requirements, business processes, and workflows.
• Proficiency creating functional specifications, user stories, use cases, and process flow diagrams.
• Experience with business modeling techniques and tools such as UML and BPMN.
• Proficiency with documentation tools such as Microsoft Visio, Lucidchart, or similar.
• Familiarity with software development methodologies such as Agile and Waterfall; demonstrated knowledge of Agile and SAFe principles and practices.
• Proficiency with project management and tracking tools such as JIRA and Microsoft Project.
• Understanding of database concepts and basic querying skills.
• Strong analytical skills, including data analysis, interpretation, and presentation of findings.
• Proficiency with data analysis tools such as Excel, SQL, Power BI, or Tableau.
• Excellent verbal and written communication skills, including the ability to explain technical information to nontechnical stakeholders.
• Strong presentation skills and experience facilitating workshops and meetings.
• Strong analytical and critical-thinking skills, sound judgment, and the ability to identify problems, propose solutions, and make decisions.
• Strong interpersonal skills and ability to collaborate with cross-functional teams and stakeholders and build working relationships with clients and team members.
• Demonstrated ability to lead and mentor junior analysts and team members and manage cross-functional project teams.
• Ability to manage multiple priorities, projects, and tasks; strong organization and deadline-management skills.
• Familiarity with industry-specific regulations, standards, and best practices, and ability to stay current with industry trends and emerging technologies.
• Ability to understand customer needs and deliver solutions that meet business objectives.
• Strong documentation skills for project documentation, business requirements, and process flows.
• Commitment to continuous improvement and learning; willingness to pursue relevant ongoing education and certifications.
• Ability to adapt to changing priorities and work environments and take on new challenges and responsibilities.
• U.S. citizenship and ability to obtain and maintain a Public Trust clearance.

Nice To Haves

• Advanced certifications such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), Six Sigma, Certified ScrumMaster (CSM), or SAFe Scrum Master (SSM).
• Experience working in various industries or sectors.
• Experience with FHIR, HL7, or EDI X12 transactions, specifically 278 and 275.

Responsibilities

• Provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures.
• Define and develop business processes, policies, roles and responsibilities, and performance metrics.
• Analyze business processes through current-state and gap analyses, benchmarking, identification of best practices, and organizational assessments.
• Plan and implement process improvements, including future-state design, change management, and transition planning.
• Coordinate and interface with project areas, including customer, computer services, and client services.
• Oversee development and maintenance of quality programs, systems, processes, and procedures to support compliance and performance quality.
• Interpret policies, regulatory and governmental regulations, and agency guidelines, and work with operating entities to support compliance with requirements and guidelines.
• Coordinate with business and technology teams to ascertain system requirements.
• Conduct client interviews and, as needed, deliver presentations and training on measurement, analysis, improvement, and control.
• Perform cost and benefit analysis as needed.
• Independently determine and develop approaches to solutions for difficult technical and business problems.
• Contribute to programs and projects, represent the organization in addressing difficult technical issues, and maintain frequent contacts with internal organizations and outside customers.
• Provide direction to employees according to established policies and management guidance.
• Lead and mentor junior analysts and coordinate cross-functional project teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior