Sr. Business Operations & Network Optimization Manager

Octave

7d•$142,000 - $176,000•Remote

About The Position

Octave is looking for a Sr. Business Operations Manager & Network Optimization to lead the analytical and strategic work behind Octave’s provider network. This role will determine where we need supply, identify how to improve provider utilization and retention, and evaluate the network and growth investments that will expand access and strengthen performance across markets, payer panels, and service lines. You will serve as a strategic partner to leaders across Operations, Clinical, Growth, Finance, Product, and Data. You will turn complex questions into clear insights and recommendations, then work across teams to translate those recommendations into measurable results. The ideal candidate is a highly analytical and pragmatic operator who is comfortable moving between detailed data, executive-level recommendations, and cross-functional execution. You bring clarity to ambiguity, communicate crisply, and focus the organization on the highest-impact opportunities.

Requirements

7+ years of experience in management consulting, business operations, strategy and operations, analytics, or a comparable field.
A track record of structuring ambiguous problems, analyzing complex data, and translating findings into practical recommendations and measurable results.
Strong quantitative and financial acumen, including advanced Excel or Google Sheets modeling and experience with business cases, forecasting, or performance analysis.
Experience leading cross-functional initiatives and influencing stakeholders without direct authority.
Exceptional organization and follow-through, with the ability to manage multiple priorities in a dynamic environment.
Crisp written and verbal communication, including executive presentations that clarify insights, tradeoffs, and recommended actions.
High agency, curiosity, and a willingness to move between strategy and hands-on execution.

Nice To Haves

Familiarity with healthcare compliance and data privacy regulations is a plus.

Responsibilities

Assess and monitor provider supply relative to client demand across markets, specialties, payer panels, and care modalities.
Provide data-driven hiring targets and market priorities to Talent Acquisition and Clinical Operations.
Analyze available slot supply, access gaps, and provider capacity, including the operational and revenue implications of identified gaps.
Develop models and frameworks to project provider capacity needs based on client behavior, utilization patterns, and market trends.
Recommend network expansion or contraction, panel participation, and other actions that improve access and network performance.
Partner with Clinical Operations on initiatives that improve provider utilization, retention, engagement, and performance.
Lead provider segmentation strategy and translate provider NPS, experience, and performance insights into differentiated actions.
Monitor key provider and network KPIs, investigate root causes, and recommend improvements with measurable impact.
Identify and advance Product and operational levers that improve provider discovery and utilization, including ranking, slot recovery, and provider-facing workflows.
Lead focused initiatives from analysis through implementation and handoff, ensuring clear ownership and sustained results.
Build trusted reporting, dashboards, and recurring reviews on provider supply, demand, utilization, retention, and network performance.
Prepare concise executive and board-grade materials that clarify trends, implications, tradeoffs, and recommended actions for executive leaders to present.
Provide provider and clinical-operations insights that inform Product priorities and requirements.
Respond to ad hoc analysis requests from executives and external partners with accuracy and urgency.
Support select strategic planning and due-diligence efforts related to the provider network and clinical operations.