Sr. Business Operations Analyst - Post Sales

Samsara

4d•$91,630 - $138,600•Remote

About The Position

Samsara is looking for a Business Operations analyst to play a critical role in scaling our post-sales organization — spanning renewals and customer success. The role includes being the expert on critical data sources, weaving that data into analysis that drives insights across the post-sales business. This person will optimize post-sales performance by designing standardized processes, driving adherence across teams, and turning data into recommendations for leadership and managers. This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Requirements

2+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role
Comfort working with large datasets to build models, run analyses, and surface trends
Familiarity with Salesforce, Tableau, or a similar sales/CS tech stack
Strong written and verbal communication, including comfort influencing stakeholders without direct authority
Proactive, adaptable, comfortable operating with ambiguity in a fast-paced environment

Nice To Haves

Post-sales experience (renewals or customer success) a plus, not required
Experience designing or driving adoption of operational processes a plus

Responsibilities

Own analytics and trend reporting for an assigned segment or workstream within renewals and customer success (for example, the long-tail/at-scale customer base), serving as the go-to analyst for leadership and frontline managers on that area.
Extract and reconcile data across Salesforce, financial systems, and customer success platforms, resolving discrepancies and transforming complex datasets into reliable, decision-ready analysis.
Design post-sales processes and drive adherence across the renewals and CS teams — monitoring compliance, flagging drift, and partnering with team leads to close gaps.
Build and maintain reporting on utilization, product adoption, and expansion for the existing customer base to inform retention and growth strategy.
Partner with Sales Strategy, Business Operations, Finance, and Customer Success leadership to translate data into recommendations that improve renewal rates, reduce churn, and grow revenue retention.
Support quarterly/annual reporting on post-sales performance — bookings, pipeline health, and key trends — for business reviews and leadership presentations.
Maintain a working understanding of renewals and CS operating models to identify risk, inconsistency, and improvement opportunities across the post-sales org.