Sr. Business Manager - Fraud

Capital One • McLean, VA

7d

About The Position

The Sr. Business Manager will be a member of the Partnership Fraud Strategy team. Their responsibilities will include setting and owning a roadmap to improve Partnership fraud mitigation from good to great, while focusing on impactful CX interactions for Partnerships. They will work cross-functionally with Data Science, Product, Investigators, and Program teams to deliver innovative new model features and capabilities, and implement fraud rule & strategy changes. In the short term, they will drive key Discover Integration work for fraud and be part of one of the largest financial mergers in US history.

Requirements

• Bachelor’s Degree
• At least 3 years of experience performing quantitative analysis
• At least 3 years of experience performing qualitative analysis
• At least 1 year of experience performing people management
• At least 1 year of experience performing project management
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

Nice To Haves

• Previous consulting experience is a plus
• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management

Responsibilities

• Set and own a roadmap to improve Partnership fraud mitigation from good to great, while focusing on impactful CX interactions for Partnerships
• Work cross functionally with Data Science, Product, Investigators, and Program teams to deliver innovative new model features and capabilities
• Implement fraud rule & strategy changes
• Drive key Discover Integration work for fraud
• Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
• Have an ownership mindset, and potentially P&L accountability for a business segment
• Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
• May manage and develop a team of analysts
• Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
• Develop and implement new product and pricing strategies for various lending products
• Lead product level modeling/analytics
• Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels
• Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
• Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy
• Oversee multiple projects and programs concurrently
• Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior