Sr Business Integration Analyst

Connection • Merrimack, NH

3d • $97,000 - $125,000

About The Position

The Sr Business Integration Analyst manages project requirements, timelines, and technical integrations between external platforms and Connection’s core systems. Working under minimal supervision of an IT Manager or Director, the analyst refers exceptional problems and issues for management review or approval. The role supports new or revised systems and API, cXML, or EDI integrations with customers and suppliers, and gathers requirements for new business solutions from internal customers and stakeholders.

The analyst collaborates with application and platform development teams, product management, and application support to identify systems, platform, and business-process improvements for internal and external customers and suppliers. Responsibilities may include gathering and documenting business requirements, translating them into functional specifications, and documenting specifications and quality-assurance steps for developers and QA analysts. For EDI integrations, the analyst works with external partners to map requirements, identify or create test data, and guide integration testing through production implementation. The position also ensures applicable departmental processes comply with Sarbanes-Oxley controls.

Requirements

• In-depth knowledge of EDI standards (ANSI X12, EDIFACT, XML), experience with EDI documents such as 810, 850, 855, and 856, and experience mapping, troubleshooting, and testing EDI documents with trading partners; or in-depth knowledge and experience with APIs (GET, POST, PATCH, DELETE) and comparing JSON output with underlying relational databases.
• Presentation skills and ability to present to diverse audiences, including end customers, partners, and all levels of management.
• Proven experience translating broad customer requirements into complex technical specifications for EDI or API integrations.
• Experience with ERP systems; JD Edwards EnterpriseOne is preferred.
• Working knowledge of ITSM solutions such as ServiceNow, Cherwell, or Atlassian.
• Experience with B2B procurement applications such as Ariba, Coupa, Oracle, or GHX.
• Advanced Microsoft Office skills for creating presentations, spreadsheets, and other documents.
• Knowledge of requirement hierarchy in Agile development and skill in writing user stories.
• Understanding of business processes in a distribution business environment.
• Working knowledge of software bug-tracking and reporting best practices and tools.
• Experience working with business customers and application developers, with the ability to understand the business impact of technology problems.
• Excellent written communication skills, including the ability to compose professional business communications by email, letter, and proposal.
• Excellent verbal communication skills and ability to deliver professional demonstrations.
• Adaptability and ability to switch tasks as priorities change.
• Good organizational skills, including documenting activities, anticipating problems, planning schedules, and monitoring performance against priorities and deadlines.
• Advanced interpersonal skills, including the ability to work with all organizational levels, positively influence peers, build relationships, and demonstrate effective team leadership in interactions.
• Self-starter able to manage multiple small projects in parallel.

Nice To Haves

• Familiarity with cloud-based platforms and SaaS business applications.
• Prior experience in supply chain, finance, or ECommerce integration projects.
• For EDI specialists, prior experience with Boomi EDI/B2B management or other integration platforms such as MuleSoft or Informatica.
• Practical experience with technology resellers, B2B, or the ECommerce industry.
• MBA or MS in Information Systems is highly desired.
• Project Management and Process Improvement training is desired.
• Formal Business Process Analysis and Improvement methodologies such as Six Sigma or BPM are a plus.

Responsibilities

• Understand business needs and identify opportunities through joint analysis of systems and processes.
• Drive development of new systems and integrated processes by working with external customers and managing projects in Information Technology.
• Gather, analyze, and translate business requirements into functional and systems specifications.
• Produce artifacts supporting the Agile SDLC, including requirements, specifications, process maps, project plans, mockups, and test cases.
• Provide root cause analysis of difficult problems and solutions.
• Understand and communicate interdependencies among systems.
• Resolve issues or escalate risks to the next level of management.
• Manage customer change requests submitted to the Helpdesk.
• Support the Development team in organizing work in an Agile/Scrum environment.
• Support the Quality Assurance team as needed with unit and/or regression testing.
• Work with customers to support systems integrations.
• Identify application, platform, and business-process improvements for internal and external customers.
• Complete other duties or special projects as assigned.
• Where applicable, ensure departmental processes are performed in compliance with Sarbanes-Oxley controls.

Benefits

• Competitive compensation.
• 401(k) plans.
• Medical insurance.
• Free therapy visits, mental health coaching and tools, and meditation resources.
• Generous paid time off, including vacation, sick time, Wellness Time Off, and Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed