Sr. BUSINESS DOCUMENTATION SPECIALIST

Logan Finance Corporation• US,

14h

About The Position

The Sr. Business Documentation Specialist is responsible for creating, maintaining, and publishing accurate and compliant business documentation, including policies, procedures, job standards, job aids, and process flow documents. This role is a key contributor to Change Management and Communication, ensuring that all impacted stakeholders are informed of upcoming and recently implemented changes to processes, systems, and policies. The position requires strong collaboration across business lines and shared services departments to support organizational readiness, compliance, and operational efficiency.

Requirements

Bachelor’s degree in Business Administration, Communications, Technical Writing, or related field (or equivalent experience).

Nice To Haves

5+ years in documentation management, technical writing, or policy development within financial services or mortgage lending.
Experience in Change Management and stakeholder communication.
Familiarity with residential mortgage operations and compliance.
Proven ability to manage document libraries and intranet publishing.
Change Management certification (e.g., Prosci) preferred but not required.

Responsibilities

Build, implement, and manage systems, workflows, and procedures for creating and maintaining Business Process Documentation.
Continuously improve methods for how Logan Finance (and any relevant subsidiaries or affiliate companies) translates business processes—and changes to those processes—into publishable artifacts for stakeholder utilization.
Establish best practices for documentation governance and ensure consistency across all business units.
Drive innovation in documentation processes to support scalability and organizational growth.
Develop, update, and maintain company policies, procedures, job standards, job aids, and process-related documentation.
Facilitate approval workflows for policies and job standards that govern related procedures.
Develop job aids and desk references to support training and operational efficiency.
Ensure documentation is accurate, compliant, and aligned with editorial standards.
Maintain and manage documentation on the Document Library of the Company Intranet, ensuring it is organized, searchable, and easy to navigate.
Partner with key stakeholders to understand the scope and impact of change initiatives.
Create and publish “Awareness” communications that clearly explain the context, purpose, and impact of all changes to business processes (as defined by the Change Management Policy: any addition, modification, or removal of products, policies, processes, systems, or infrastructure).
Ensure communications are tailored for diverse audiences and delivered through appropriate channels to maximize engagement and understanding.
Act as a liaison between project teams and business units to ensure readiness and adoption of changes.
Build strong relationships with business partners and shared services teams to ensure alignment and transparency.
Collaborate extensively with: Business Optimization, Change Management, Project Management Office (PMO), Operational Risk & Controls (ORC), Learning & Development, Mortgage Technology, IT, Marketing, Legal & Compliance, Operations/Fulfillment, Credit Risk/Underwriting, Capital Markets, Sales, Sales Support, Business Development, and any groups requiring assistance with business process documentation support.
Ensure documentation and communications comply with federal regulations
Support audit and remediation efforts by maintaining accurate documentation and implementing required changes promptly.
Use documentation and process analysis skills to identify gaps, redundancies, and inefficiencies in current workflows.
Recommend improvements that enhance operational efficiency, accuracy, and compliance.
Collaborate with stakeholders to implement process enhancements aligned with business objectives and regulatory requirements.
Conduct gap analysis and quality checks for compliance and consistency.
Research and validate information through interviews, system reviews, and existing documentation.