Sr. Business Development Representative, Strategic Accounts

Genesys•Indianapolis, IN

2d•$54,700 - $96,300•Hybrid

About The Position

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 8,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Requirements

3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
Fluent in English
Proven track record in outbound prospecting and pipeline generation
Comfortable engaging mid-senior-C-level stakeholders in complex organizations
Excellent communication, organizational, and time-management skills

Nice To Haves

Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus

Responsibilities

Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
Identify, research, and engage key decision-makers within Strategic and Enterprise organizations
Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes
Consistently generate qualified pipeline aligned with regional revenue goals
Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
Meet and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates