Sr. Business Application Analyst

TD•Toronto, ON

1d•CA$81,600 - CA$115,200•Onsite

About The Position

Business Banking Information Services (BBIS) works in partnership with Business Stakeholders and Technology Partners to analyze, develop, and recommend solutions/changes in support of business strategies. We work with our partners to gather evidence to support business and/or technology audits. On a day-to-day basis, we work behind the scenes to make sure our Business Partners' day goes smoothly by collaborating with Business and Technology Partners and Technology Groups to provide timely support and accurate resolution to questions and issues. BBIS are subject matter experts to cover over 40 systems including CreditLink Business, BBHub, Commercial World, BBPro and a number of CMS applications such as TDBC and WBB. We are looking for a Sr. Business Application Analyst to provide support of Business Banking applications including system components, functionality, interfaces, data flows, and business rules. The successful candidate will provide subject matter expertise on assigned Business Banking applications working independently as the senior lead as well as provide guidance to BBIS team members within area of expertise.

Requirements

Undergraduate Degree or Technical Certificate
5-7 years of experience in the financial industry
3+ years of working experience in JIRA and Confluence
Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
Integrates the broader organizational context into advice and solutions within own area
Subject matter expert within their own area of specialty or a resource for others
Expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules.
Expert knowledge of bank's PDLC methodology, business testing and project management
Expert knowledge and an understanding of business supported and broader organization
Expert analytical and problem-solving skills with the ability to solve complex problems requiring analysis to solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholder and high degree of attention to detail
Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
Leads projects of moderately to complex risks and resource requirements; may lead end –to-end processes of functional programs
Coordinates and prioritizes multiple initiatives
Subject matter expert and consults with clients and/or project teams and may be involved in assessments of potential projects
Works independently as the senior lead and guides other within area of expertise
Excellent verbal and written communication skills and comfortable working with both Business and Technical teams

Responsibilities

Responsible for intake of projects and major initiatives
Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's Project Delivery Life Cycle (PDLC) methodology
Responsible for business process documentation for all business applications owned/managed
Responsible for day-to-day operations process management to ensure consistency, and delivery according to established SLA
Provide support on deployment and change management for initiatives relating to applications owned / managed
Review requirements specifications and technical design documents to provide timely and meaningful feedback
Provide feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices
Identify and escalate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation
Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)
Provide project management support to various extents
Support assigned projects as business owner delegate, including providing recommendations to support transition of project related activities to BAU support; providing input on business requirements; reviewing testing artifacts; developing business standard operating procedures
Manage communication of defects, enhancements, and incidents
Complete day-to-day activities for application support and administrative maintenance of select Business Banking applications
Act as a decision maker on projects—responsible for getting input from the appropriate SMEs to make decisions
Accountable for adhering to the EPMO project management methodology
Ensure adherence to the Data Governance Framework
Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
Demonstrated ability to build relationships within the team and with key stakeholders
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments
Continuously enhance knowledge of business domains and their products/services
Support the development of business cases including benefits identification
Support and/or implement solutions that mitigate risk and maximizes the availability of service, efficiency, and effectiveness
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Contribute to a fair, positive, and equitable environment that supports a diverse workforce
Act as a brand champion for your business area/function and the bank, both internally and/or externally
Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees