H&W Sr. Business Analyst

Fidelity Investments•Merrimack, NH

2d•Onsite

About The Position

As a Sr. Business Analyst, you will join a team of passionate Health and Welfare professionals committed to crafting business requirements that are crucial to our ability to serve as a directed record keeper for our plan sponsors. You will serve as a requirements expert and are responsible for providing business analysis support for client advised projects to ensure that the systems are functioning according to the detailed business requirements. Your interactions with the team will model Fidelity leadership principles to sustain an innovative culture and build a positive environment for your team.

Requirements

Bachelor’s degree or equivalent years of industry experience
5-7 years of Business Analysis experience
At least 5 years of direct experience within Health and Welfare Annual Enrollment
5-7 years of benefits administration, outsourcing administration (H&W) or similar experience
Customer obsessed
Ability to balance customer service and sound business judgment
Strong organizational, time management, facilitation, and prioritization skills
The ability to critically analyze complex business requirements/product issues
In-depth understanding of core product mechanics, record keeping systems and regulatory environment
Strong critical thinking skills
Strong technical skills and an ability to apply them in an analytical process
Demonstrates strong communication skills (written and verbal)
Ability to develop, follow, and execute documented procedures
Advanced skills in Microsoft Office applications

Nice To Haves

Proven understanding of Fidelity’s end-to-end business process life cycle, data process flows, and plan level provisions is desired
Experience in Agile preferred, but not required

Responsibilities

Define and analyze complex client requirement changes for Annual Enrollment and Ongoing Projects
Perform complex data analysis and reporting for effective client decisions
Proactively identify problems with business requirements and recommend modifications to the functional solution which may impact the system design
Defines test scenarios for Systems Acceptance Testing and support Business Acceptance testing activities through test case set-up, data mining, data mocking, and test execution
Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
Collaborates on the development, execution, and transition of interim needs
Performs root cause analysis when issues arise before and after code migrations
Performs data/client validations and remediations for Annual Enrollment and Ongoing Projects
Crafts training and reference materials for participant services
Participates in Procedure Improvement Initiatives
Assist with training, mentoring, and coaching new associates
Performs Quality Assurance Validation checks on Annual Enrollment and Ongoing Project work