Sr Business Analysis Manager | CX Strategic Insights
About The Position
CX Strategic Insights & Decision Analytics is Care's think tank for its hardest, most ambiguous problems. We consult across the organization and turn first-principles analysis into confident, decisive action for our leaders. As Sr Business Analysis Manager, you will lead analysis on high-stakes questions, including HSI experience and churn. You will partner across Care, Product, Marketing, Finance and Network teams to deliver insights and recommendations that move key business outcomes. Success is measured by the quality of your insights, the influence of your recommendations, and the business impact they drive. The work influences organizational strategies and customer experiences by enabling data-driven improvements and informed business actions.
Requirements
- Bachelor's degree plus 7 years of related work experience, OR Advanced degree plus 5 years of related experience
- Acceptable areas of study: Data Analysis, Data Science, Decision Science, similar quantitative fields, or equivalent practical experience
- 7–10 years of analytics experience solving ambiguous, high-stakes business problems using quantitative approaches
- Advanced SQL — querying and analyzing complex, large-scale datasets
- Data visualization / BI tool proficiency (Tableau, Power BI)
- Advanced analytics, including experimentation design/A/B testing, competitive analysis, and quantitative research
- Demonstrated ability to synthesize complex analytical findings for senior/executive audiences and drive alignment on recommendations
- Data storytelling — translating quantitative findings into clear, decision-ready narratives
- Stakeholder management — partnering with senior leaders and cross-functional teams (Care, Product, Marketing, Finance, Network) as a trusted advisor
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Proficiency in a statistical/data science language (Python, R, or Go)
- Financial modeling
- Experience with churn, retention, or customer lifecycle analytics in a subscription business
- Telecommunications, broadband, or HSI experience
- Management consulting, strategy, or internal consulting experience
Responsibilities
- Lead end-to-end analysis on Care's most complex, ambiguous business questions — from framing the problem through delivering a recommendation
- Apply advanced analytical, statistical, and experimentation techniques to identify what drives outcomes, size opportunities, and prioritize resources
- Build scalable data and reporting solutions, including dashboards and self-service tools, supporting enterprise objectives
- Create and deliver executive-level presentations that turn complex findings into clear, actionable recommendations
- Partner with senior leaders and cross-functional teams as a trusted advisor, driving alignment and action on key recommendations
- Other duties and projects as assigned by business management
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
- Annual bonus or periodic sales incentive or bonus
- Year-end bonus based on individual and/or company performance
- Monthly bonuses based on individual and/or team performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
